Customer Support & Sales @Support Services Group

[Hiring] Customer Support & Sales @Support Services Group

Apr 04, 2025 - Support Services Group is hiring a remote Customer Support & Sales. 💸 Salary: $19.00 per hour. 📍Location: Canada.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

We are looking for a motivated customer sales specialist to be a part of our PODS team!

Handle inbound and outbound contacts in a courteous, timely, and professional manner
Sell products and services as required by the client
Listen to customers, understand their needs, and resolve customer issues
Utilize systems and technology to complete account management tasks
Accurately document and process customer claims in appropriate systems
Follow all required scripts, policies, and procedures
Utilize knowledge base and training to accurately answer customer questions
Comply with requirements surrounding confidential information and personal information
Appropriately escalate customer issues with the managerial team
Ensure first call resolution through problem solving and effective call handling
Attend meetings and training and review all new training material to stay up to date on changes to program knowledge, systems, and processes
Adhere to all attendance and work schedule requirements

Qualifications

Must be 18 years of age or older
Must reside in Nova Scotia or New Brunswick
Sales Experience will be considered an asset
High school diploma or equivalent
Experience with data entry utilizing a computer
Have a wired, high-speed internet connection (Download speed of 20Mbps+)
Excellent organizational, written, and oral communication skills
The ability to type swiftly and accurately (20+ words a minute)
Ability to work regularly scheduled shifts within our hours of operation including the training period
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications
Highly reliable with the ability to maintain regular attendance and punctuality
The ability to evaluate, troubleshoot, and follow-up on customer issues
An aptitude for conflict resolution, problem solving and negotiation
Must be customer service oriented (empathetic, responsive, patient, and conscientious)
Ability to multi-task, stay focused, and self-manage
Strong team orientation and customer focus
Must be able to pass a background check
The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
Excellent interpersonal skills and the ability to build relationships with your team and customers

Requirements

Equipment for this position is required: MacBook or Windows 10 or higher Operating System, WebCam, and Headset
$19.00 per hour for Bilingual English and French
Health, dental, and vision insurance
Accrue Paid time Off
Five weeks of paid training
Significant career development and advancement opportunities

Benefits

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Before You Apply

️

📍	Be aware of the location restriction for this remote position: Canada
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

Customer Support & Sales @Support Services Group

Customer Service

Salary 💸 $19.00 per hour	Remote Location Canada
Job Type full-time	Posted Apr 04, 2025

️

📍	Be aware of the location restriction for this remote position: Canada
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.