[Hiring] Associate Service Desk Analyst @Altera Digital Health Inc. United States
Mar 21, 2025 - Altera Digital Health Inc. United States is hiring a remote Associate Service Desk Analyst. 💸 Salary: $40,000 - $46,000 usd. 📍Location: USA.
Role Description
The primary purpose of the MS Associate Service Desk Analyst role is to provide technical and application support to our Managed Services clients nationwide.
Second shift hours: Monday - Friday - 12pm-9pm or 1pm-10pm
- Acts as initial point of contact for user support calls to the IT Service Desk such that all calls are logged correctly and promptly allocated appropriately within the IT team.
- Provides first-line technical support when handling calls, in order to provide time-of-call resolution to less complex calls whenever possible.
- Provides an ad-hoc service to users of all computer systems, troubleshooting and resolving systems problems.
- Carries out a prescribed program of system performance monitoring, measurement, management, and capacity planning for computer systems, to support a pro-active approach to meeting changing system demands.
- Assist in the maintenance of the Service Desk Knowledge Base.
Qualifications
- BA or BS degree preferred or other relevant combination of training and experience
- IT Certifications preferred
Requirements
- Up to 2 years entry level to moderate experience providing service desk support preferred.
- Experience with ticketing systems; prefer Service Now
- Excellent client facing skills with the ability to thrive in a highly, critical fast paced environment
Travel Requirements
- May require local travel
- May require other travel for business needs
Working Arrangements
Work is performed in a standard office environment with minimal exposure to health or safety hazards.
Salary Range
$40,000 — $46,000 USD
Equal Opportunity Statement
Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.
Contact Information
If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at: HR.Recruiting@AlteraHealth.com
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
$40,000 - $46,000 usd
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 21, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
