[Hiring] Associate Client Success Manager @Sojern
Apr 08, 2025 - Sojern is hiring a remote Associate Client Success Manager. 💸 Salary: unspecified. 📍Location: USA.
Role Description
You will play a critical role within the company through hands-on management of travel advertising campaigns while developing and maintaining partner and agency relationships with key corporate clients, including Co-Op participants. If you thrive in a fast-paced, innovative and collaborative environment, and are excited by the idea to make impactful decisions for the company and your clients every day, then this is the role for you!
We focus on building meaningful relationships with our clients and demonstrating indispensable value by converting our expertise, knowledge and skills into sustained commercial success for them through the adoption of Sojern products & solutions.
As the face of Sojern, the team aspires to cultivate long-lasting partnerships and celebrate our clients’ successes.
What you will do:
- Provide an exceptional level of service to your clients and internal business partners
- Ensure a positive onboarding experience by setting expectations, attending to client requests and ensuring accuracy in order to quickly build client confidence in Sojern
- Maintain and grow revenue by educating clients on the value of what Sojern offers
- Proactively mitigate client churn by listening to client experiences and anticipating needs
- Execute, optimize and report on advertising campaigns by partnering closely with internal teams such as sales, ad operations, data insights, accounting, etc.
- Consult with clients to deliver key findings/results, provide thoughtful recommendations and lead them towards the best products to meet and exceed their needs
- Thoughtfully address the needs of your clients while staying aligned to the company’s vision
- Iterate on existing processes to create operational efficiencies
- Travel to client meetings, conferences or Sojern offices as needed
Qualifications
- Bachelor’s degree from an accredited college or university
- 1-3 years account management/client/customer success experience
- Experience building and maintaining successful client relationships
- High attention to detail and organization skills which allow you to efficiently manage multiple clients and campaigns on any given day
- Strong analytical abilities and experience in data-driven decision making
- Excellent communication skills, both written and verbal
- Strong self-management skills; Employs a sense of urgency as needed
- Proven success in collaborating with internal and external teams, along with remote team members and managers
- Digital marketing experience a plus (i.e. Display, CTV, Facebook, Meta and/or SEM)
Benefits
- Competitive compensation packages, stock options offered to every employee, Bonusly program to reward and recognize team wins and performance, plus employees can take up to 40 hours of paid time per year to volunteer and give back to the community
- Flexi-Friday benefit, hybrid or remote work options for most roles, time-zone friendly work hours with async collaboration
- Team offsites planned annually, six employee resources groups, regular virtual and in office team building events, monthly company All Hands & leadership Q&As
- PTO allowance to recharge, comprehensive healthcare options, paid parental leave (16 weeks for birthing parents; 12 weeks for non-birthing parents), retirement contributions and investment options (for applicable locations), travel benefits (hotel stay benefit & IATA membership), plus mental health, wellness & financial health resources
- Learning & development stipend, mentorship program, career development programs, leadership training
- Home office tech set up (laptop, monitor, keyboard, mouse), monthly internet and phone allowance, modern tools to communicate and collaborate (Slack, Google Suite)
Similar Remote Jobs
More jobs at Sojern
-
Marketing competitive compensation packages, stock options offered USAApr 03, 2025
More Customer Service jobs
-
Customer Service $70k - $80k per year USAApr 26, 2025 -
Customer Service competitive compensation USAApr 26, 2025
.png?1724166536){kind=logo}
More jobs in USA
-
Devops / Sysadmin $110-$130k depending on experience USAApr 26, 2025
-
All others $64,800 - $97,200 USAApr 26, 2025
-
Customer Service $70k - $80k per year USAApr 26, 2025
Kickstart Your Job Search
Unlock 54,085 additional remote jobs, advanced search & email notifications
Too many emails? Declutter your inbox with Meco
Your home for reading newsletters
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Apr 08, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
