[Hiring] Assoc Implementation Specialist @CDK Global, LLC
Apr 05, 2025 - CDK Global, LLC is hiring a remote Assoc Implementation Specialist. đź’¸ Salary: $54,000 - $69,500. đź“ŤLocation: USA.
Role Description
In this role, you’ll be the driving force behind our customer’s implementation experience. Our customers are API Publishers and APP publishers, that consists of ISVs, Dealers, and OEMs. The Associate Implementation Specialist is a client facing role that is responsible for facilitating the delivery and execution of onboarding and development services to customers’ users virtually.
- Performs system configuration activities
- Ensures end-to-end readiness of the implemented solution
- Monitors the onboarding process with a focus on minimizing time to value for the customer
- Initiates, coordinates, and facilitates onboarding and development plans while matching customer needs with purchased products
- Resolves issues and/or escalates accordingly, employing CDK Global implementation processes and procedures
- Works independently or as part of a team
- Develops strong working relationships with cross-functional team members
- Available to fulfill periodic weekend work requests
- Queries customer to determine functionality and configuration that will satisfy business needs
- Proficient at verifying and validating setup configurations and data to ensure accuracy
- Executes tasks associated with onboarding and deploying customers
- Coordinates with cross-functional teams to ensure that dealers’ data is onboarded to the centralized data repository
- Performs bulk subscription services for customers according to CDK policies
- Monitors and tracks customer activity in the application integration development cycle
- Provides technical support to internal teams at CDK
- Provides product feedback and ideas for product improvements into Product Management
- Collaborates with cross-functional team members to minimize time-to-value for the customer
- Analyzes operational processes, systems, and databases to provide operational insights
- Acquires and maintains knowledge of integrated CDK applications
- Contributes to the collective knowledge base by submitting documentation of research and findings
- Serves as an escalation point for production support issues escalated by Customer Care
- Contributes to the continuous improvement and documentation of organizational processes
Qualifications
- Must possess strong organizational skills and be detail oriented
- Must possess strong written and verbal communication skills
- Must possess excellent analytical and troubleshooting skills
- Able to work independently on multiple projects and meet deadlines
- Must have the ability to effectively manage the expectations of stakeholders
- Experience working with a variety of databases, analyzing data, and creating reports
- Experience using JIRA to submit defects and product change requests
- Experience using SQL to access data in a relational database
- Experience using MS Excel to manipulate and prepare data
- Experience creating and maintaining internal documentation on business processes
- Must be a fast learner that is able to learn new systems, tools, and processes quickly
- Ability to train
- Ability to problem solve
- Ability to resolve conflict
- Ability to escalate timely
- Ability to gather detailed requirements
- Ability to successfully use internal tools (i.e., SalesForce, etc.)
- Ability to work independently
- Ability to confidently make decisions
- Ability to plan
- Ability to influence
- Ability to communicate
- Ability to adapt
- Ability to help customers manage change
- Ability to display empathy
- Ability to perform basic math functions
- Ability to manage time
Preferred Qualifications
- Prefer experience with CDK applications including the Drive DMS
- Prefer experience within the Automotive Retail industry
- Prefer a bachelor’s degree in management information systems or related work experience
Salary Range
$54,000 - $69,500
Benefits
- Medical, dental, and vision benefits
- Paid Time Off (PTO)
- 401K Matching Program
- Tuition Reimbursement
Company Description
CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. The Company’s cloud-based, software as a service (“SaaS”) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles.
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
đź’¸
$54,000 - $69,500
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Apr 05, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
