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Customer Service
Appointment Setter
@The Back Room Offshoring Inc.
[Hiring] Appointment Setter @The Back Room Offshoring Inc.
Mar 26, 2025 - The Back Room Offshoring Inc. is hiring a remote Appointment Setter. 💸 Salary: unspecified. 📍Location: Philippines.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
We are looking for a highly organised, customer-focused, and sales-driven Reservations Coordinator to join our team! In this role, you will manage appointment bookings, assist clients over the phone and via email, and ensure a seamless booking experience.
- Efficiently handle bookings, rescheduling, and cancellations while ensuring a nice relationship/connection with the client.
- Respond warmly and professionally to phone calls, emails, and online enquiries.
- Work closely with therapists, stylists, and the front of house team to manage availability and avoid scheduling conflicts.
- Proactively recommend additional treatments, upgrades, and future appointments to enhance the client’s experience and increase revenue.
- Help with client enquiries and booking requests while proactively offering upsells to enhance their experience.
- Keep the diary busy by filling it up with client appointments, ensuring client profiles are updated and checking for any room clashes at the Spa/Salon.
- Handle any booking-related issues, such as last-minute cancellations or therapist availability changes, in a timely manner.
- Be knowledgeable about ongoing and upcoming campaigns to educate clients and process their vouchers.
- Track upsells, client complaints, and communicate any client feedback to Managers and appropriate staff members.
Qualifications
- Previous experience in customer service and sales role is required.
- Proficient in using booking systems, phone and communication systems, Microsoft Office, Shopify and CRM software.
- Confident in upselling additional services and encouraging rebooking.
- Ability to manage the diary, process vouchers, answer client enquiries, and ensure no scheduling conflicts while booking appointments.
- Willingness to work from 6:30 PM onwards PH Time or 10:30 AM UK Time.
Benefits
- Competitive salary and sales incentives.
- Opportunities for career growth within the spa/salon industry.
- Supportive team environment with ongoing training and development.
- HMO on your first day + Free coverage for 2 dependents on your 2nd year.
- Government-mandated benefits.
- 20 Annual Leave Credits.
- 13th-month pay.
- Birthday Leave.
- Bereavement Leave.
- Work From Home setup.
- Travel Subsidy Allowance.
- Free staff house accommodation (for those within a certain distance).
- Free Shuttle service.
- Free Lunch.
- Free Uniform.
- Perfect attendance bonus.
- Additional benefits/perks to all employees.
- Onboarding training.
- Performance-based salary increase.
- Discretionary incentives based on client or individual performance.
- Monthly employee engagement.
- Birthday Gift.
- Weekly treats.
- Christmas Hamper.
- Anniversary Gift.
- Opportunity to travel.
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| 📍 | Be aware of the location restriction for this remote position: Philippines |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
unspecified
|
Remote
Location
Philippines
|
|
Job Type
full-time
|
Posted
Mar 26, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Philippines |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
