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Customer Service
Admissions Team Lead
@Charlie Health Internal Candidates
[Hiring] Admissions Team Lead @Charlie Health Internal Candidates
Mar 26, 2025 - Charlie Health Internal Candidates is hiring a remote Admissions Team Lead. đź’¸ Salary: $75,000 - $97,000 base, $89,400 - $111,400 total with bonus. đź“ŤLocation: USA.
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Role Description
This role involves overseeing the admissions process for clients at Charlie Health and leading a team of admissions coordinators.
- Champions each individual client’s Charlie Health admissions process and addresses/resolves concerns from clients/families around Charlie Health’s program
- Lead a team of admissions coordinators, serving as their direct day-to-day manager to foster a collaborative and supportive work environment conducive to individual and team growth
- Provide direct supervision and guidance to their team, including setting performance expectations, conducting regular check-ins, and communicating department-wide announcements
- Assist with coordinating team schedules and workload distribution to ensure efficient operations (e.g., helping ensure there is enough capacity to handle inbound client calls and forms)
- Maintains a comprehensive understanding of Charlie Health's services, mission and vision and be able to pitch Charlie Health’s innovative and individualized clinical model to clients and families
-
Serves as a peer leader within the Admissions team with additional responsibilities, including but not limited to:
- Mentoring newer ACs (e.g., shadowing opportunities during onboarding)
- Providing feedback through pilots as we test initiatives/workflow changes
- Supporting teammates with questions in Slack
- Serving as liaisons with other departments and involvement in initiative/project work (e.g., compliance liaison)
- Engages prospective clients, families, and referral sources in a compassionate, inclusive, and professional manner
- Builds deep trust and rapport with patients, parents, and providers and drives admissions conversations to gather demographics, presenting problems, and treatment histories
- Hustles to remove barriers to high-quality mental health care, involving other team members to admit clients and/or refer them to the appropriate level of care
- Ensures consistent and timely coordination/communication with all prospective clients, families, and referral sources to advance clients into Charlie Health’s program
- Partners closely with internal team members including clinical outreach, patient experience, and business operations to coordinate admissions processes
- Maintains relevant and accurate records for each client including treatment consents, insurance information, and detailed communication summaries
- Adapts to organizational change and departmental restructuring to fit the needs of our clients, families, and referral sources
Qualifications
- Bachelor's degree in health sciences, business administration, communications or relevant field
- Minimum of 2 years experience working in admissions and/or patient acquisition in the mental health setting
- 1-2 years of Salesforce experience required
- 1-2 years of experience using contact center technology (preferred)
- Upholds Charlie Health’s Mission, Vision, and Values
- Experience working with young adults and adolescents
- Familiarity with outpatient mental health settings and services
- Strong ability to multitask and work in a fast-paced environment
- Demonstrates a high level of emotional intelligence
- Knowledge of HIPAA policies and procedures
- Proficient with Microsoft Office and Google Suite
Benefits
- Comprehensive benefits to all full-time employees
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
đź’¸
$75,000 - $97,000 base, $89,400 - $111,400 total with bonus
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 26, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
