[Hiring] Account Success Manager @Palmstreet
Mar 28, 2025 - Palmstreet is hiring a remote Account Success Manager. 💸 Salary: $90,000 - $135,000 usd. 📍Location: USA.
Role Description
Palmstreet is looking to hire an Account Success Manager that is passionate about helping committed sellers to grow on our LIVE shopping platform. You will be responsible for:
- Answering questions dedicated sellers on the platform may have about their Palmstreet accounts
- Informing them of platform promotions/updates
- Providing tips to grow their business on our platform
- Working with our Account Success Team to troubleshoot issues
Responsibilities include:
- Work as the direct point-of-contact for sellers in the Palmstreet Foundation Program
- Thoughtfully and courteously respond to all questions and issues in a timely and efficient manner
- Call sellers on a weekly basis to learn about their business and collect feedback for the platform
- Work with the Seller Onboarding team to refine training materials presented to new sellers
- Continuously learn and adapt to new product knowledge to provide the highest level of service
- Perform other duties or projects as assigned
- Occasionally travel throughout the year to connect with team members and sellers at tradeshows or events
Qualifications
- 2-3 years of experience as an account success manager
- 2-3 years of professional experience working with external partners or clients
- Team player who works well with others
- Courteous and detailed written communication skills
- Flexibility and understanding of the fast-paced environment we work in
- Strong learning ability and self-starting attitude
- Determined problem solver with the ability to manage multiple tasks at hand
- Excellent technical skills - phone app technical skills are vital in this role
- Knowledge of the tech or startup space
- Experience working in account success roles for e-commerce platforms
- Management experience in a past role at another tech company is an added bonus
Requirements
- Location: Anywhere in the US, San Francisco Bay Area preferred
Compensation
- $90,000 - $135,000 USD
- Equity Incentive Plan
- Generous health insurance contribution (for you & dependents)
- Dental & vision insurance
- Life insurance
- 12 paid holidays + Paid Time Off (PTO) + Paid Sick Days
- 401(k) plan with company matching
- Remote Work Expense reimbursement
- Work From Home Setup and Learning & Development stipend
- Palmstreet credit
Why Join Us?
- Shape the future of live shopping: Be part of a dynamic team revolutionizing the online shopping experience, combining creativity and technology to create immersive, interactive platforms for sellers and buyers alike
- Collaborate with industry pioneers: Work alongside a nimble, innovative team, backed by some of the most prestigious VCs in Silicon Valley, with opportunities to influence the product direction
- Solving complex challenges: You'll take on complex problems that others haven't yet been able to solve, driving innovation and pushing boundaries in your work
- Thrive in a flat, startup environment: Take full ownership of your projects while working alongside a supportive team that values collaboration and mutual respect
Our Commitment to Diversity and Inclusion
Palmstreet is proud to be an equal opportunity employer. We celebrate diversity and encourage applications from everyone—especially those whose identities are traditionally underrepresented in tech. We do not discriminate on race, religion, color, gender expression or identity, sexual orientation, ancestry, national origin, citizenship, age, marital status, veteran status, disability status, political belief, or any other characteristic protected by law.
Application Process
We’re excited to review your application! If your experience aligns with what we’re looking for, our hiring team will reach out to schedule an initial screening call and walk you through the next steps of our interview process.
While we try our best to respond to everyone, the high volume of applications may mean we’re unable to provide individual updates if we decide not to move forward.
To stay connected and explore future opportunities, follow us on LinkedIn or visit us at https://palmstreet.app/careers .
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
💸
$90,000 - $135,000 usd
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 28, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
