[Hiring] Workplace Operations & Suppport III @96 Morgan Stanley UK Ltd

Role Description

We’re seeking someone to join our team as a Technical Executive Service Engineer to deliver the highest level of technology support to the firm's most senior managers. Our global team works closely together to optimize the firm's technology for each senior manager and provides 24/7 support. The role is highly visible and thought-provoking. It requires high levels of technical proficiency, soft skills, and adaptability. Your keen problem-solving abilities will guide you in resolving issues in a timely manner. You will be a steward for the firm's senior managers, ensuring that you enable them to fulfill their roles through technology.

In the Technology division, we leverage innovation to build the connections and capabilities that power our Firm, enabling our clients and colleagues to redefine markets and shape the future of our communities. This is a Workplace Operations & Support Engineer position at Director level, which is part of the job family responsible for delivering efficient technical support and ensuring smooth operations of the organization's workplace environment for end-users, including hardware, software, and network resources.

Qualifications and Responsibilities:

• Confidence in representing the whole of Technology to the firm's most senior managers (VIPs)
• Maintain a continuous focus on technology and information security
• Provide advice and suggestions for VIPs' professional and personal technologies
• Ability to streamline support models and improve processes based on user feedback and continuous improvement methodologies
• Identify areas where technology can enable and enhance the lives of senior management
• Advanced screening of new technologies, including pre-pilot, pilot, and UAT
• Design, develop and maintain strategic reports to provide visibility into the technology service space via metric analysis
• Create and/or maintain tools and processes for the Executive Service Team

We're looking for people who are curious, self-directed, self-motivated and highly reliable. Many of the issues we face are unique and complex and require creative thinking, perseverance, patience and a willingness to ask questions in order to arrive at a solution.

• Self-starter with good interpersonal skills to facilitate working with end-users and other IT colleagues
• Maturity to be able to execute job functions with minimal guidance
• Ability to effectively host calls with senior members of the Firm, translate complex technical problems, and develop quick response plans to information security incidents
• Very strong verbal and written English communications skills

To be best prepared for this role, you should have a background in Microsoft Windows operations or system administration, ideally in a demanding enterprise organization. Experience with one or more enterprise operations tools, such as Wireshark or Splunk would be a great help. Experience working with SAS Cloud providers like Microsoft, Google, Adobe, AWS and others.

Qualifications

• Bachelor's degree and/or 10+ years of experience in the technology service space
• Experience supporting senior executives
• Must possess excellent verbal and written communication skills
• Experience in fast pace/financial services environment preferred
• Experience supporting Microsoft office suite including Outlook, Blackberry Work and iOS devices, Intune, Mobile Iron
• Enjoy working as part of team and independently as well

Requirements

• Windows Desktop (Windows 10/11)
• Active Directory skills
• PowerShell Scripting skills
• Wireshark
• Splunk
• Extrahop
• Sysinternal tools
• Telephony

Benefits

• We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years.
• Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - guide the decisions we make every day.
• Opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered.
• Ample opportunity to move about the business for those who show passion and grit in their work.