[Hiring] Workforce Coordinator @Hunt St

Role Description

We are seeking a Workforce Coordinator to support the day-to-day operations of a growing home healthcare provider delivering services across Australia. This role is responsible for frontline coordination across inbound calls, rostering, timesheets, and recruitment support. The position requires a highly organised and reliable individual who can manage a high volume environment while following structured processes. Given the nature of the role, the successful candidate must demonstrate a high level of integrity, professionalism, and strict confidentiality when handling sensitive client and staff information.

Key Responsibilities:

• Rostering Support: Manage shift coverage using Connecteam, follow up on staff availability, and proactively identify and escalate scheduling gaps.
• Inbound Call Handling: Answer and manage incoming calls via Cisco Webex, triage enquiries, and direct calls to the appropriate team member in a timely and professional manner.
• Timesheet Support: Review timesheets for accuracy, follow up on missing or incorrect entries, and prepare data for payroll processing.
• Candidate Screening: Review applications, check basic requirements, and send interview invitations using provided templates.
• Interview Coordination: Conduct initial screening interviews using structured questions and escalate suitable candidates to management.
• General Administration: Support day-to-day administrative tasks including Outlook correspondence, meeting minutes, data entry, and maintaining accurate records.

Qualifications

• Proven experience in workforce coordination, HR support, or administration.
• Familiarity with rostering tools such as Connecteam and communication platforms like Cisco Webex.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to handle multiple tasks and prioritize effectively.
• Proficiency in Microsoft Office Suite, especially Outlook and Excel.

Requirements

• This role is required to align with Australian business hours, working 11:00 AM – 7:00 PM (Sydney time), Monday to Friday, to ensure consistent operational coverage.
• This is a remote role that will be set up via an Employer of Record (EOR) service.
• Successful candidates will be expected to disclose any existing ongoing roles or client work.
• Successful candidates will be expected to reflect this engagement on their LinkedIn profile.