WordPress Support Specialist @Mannix Marketing
Customer Service
Salary $15–$35/hr
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Employment Type contract
Posted 2mths ago

[Hiring] WordPress Support Specialist @Mannix Marketing

2mths ago - Mannix Marketing is hiring a remote WordPress Support Specialist. πŸ’Έ Salary: $15–$35/hr πŸ“Location: USA

Role Description

We're looking for a skilled WordPress Support Specialist to join our team as an ongoing contractor. You'll work within our support queue to handle maintenance, troubleshooting, and administrative requests across a portfolio of custom-coded WordPress client sites. This is a ticket-based, asynchronous-friendly role that requires someone who can work independently, communicate clearly with non-technical clients, and deliver accurate, clean work the first time. This is not a design or new-build role. It is a maintenance and support role requiring genuine depth in WordPress and server-side fundamentals.

  • Resolve incoming support tickets via Zendesk β€” content updates, plugin issues, broken layouts, form troubleshooting, and more
  • Perform edits and updates on custom-coded WordPress sites (PHP, custom themes, no page builders)
  • Manage and troubleshoot hosting issues including cPanel, DNS records, SSL certificates, and domain configuration
  • Work with plugins including ACF Pro, Gravity Forms, Classic Editor, Yoast SEO, and Custom Post Type UI
  • Assist with Google Workspace administration tasks including user management, email setup, and permissions
  • Identify and escalate issues that require developer-level intervention
  • Communicate clearly and professionally with clients and internal team members when explaining technical issues in plain language

Qualifications

  • 3+ years of hands-on WordPress experience working with custom-coded themes β€” not page builders
  • Demonstrable experience with custom PHP and WordPress template hierarchy
  • Comfort working in sites built without Gutenberg, Elementor, Divi, Beaver Builder, or similar tools
  • Experience with cPanel, DNS management, SSL installation/renewal
  • Familiarity with ACF Pro, Gravity Forms, Classic Editor, and Yoast SEO
  • Experience using a ticketing system (Zendesk strongly preferred)
  • Ability to write custom CSS β€” no Tailwind, no Bootstrap
  • Strong written communication skills β€” you'll often be the first point of contact for clients describing issues

Requirements

  • Google Workspace admin experience (adding users, configuring email, managing aliases and permissions)
  • Familiarity with WCAG 2.2 AA accessibility standards
  • Experience supporting an agency client portfolio (multiple sites simultaneously)
  • Upwork or other platform profile with verifiable reviews from support/maintenance work

Work Arrangement

  • Remote β€” work from anywhere with reliable internet
  • Availability: Eastern Time business hours preferred; some asynchronous flexibility available
  • Engagement type: 1099 contractor, ongoing β€” hours vary by ticket volume
  • Rate: $15–$35/hr depending on experience and demonstrated skill
Before You Apply
️
πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
WordPress Support Specialist @Mannix Marketing
Customer Service
Salary $15–$35/hr
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Employment Type contract
Posted 2mths ago
Apply for this position
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️
πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply βœ“
Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
Offer Declined βœ“
Unlock 152,720 Remote Jobs
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