[Hiring] Welcome Call Representative @Endurance Warranty Services, LLC

Role Description

The Welcome Wagon Specialist serves as the first post-sale communication and personal connection between Endurance and our newest customers. In this role, you will warmly welcome customers to Endurance, thank them for choosing us to protect their vehicle, and ensure they feel confident and supported from day one.

This position is centered on delivering an exceptional onboarding experience through friendly, professional outbound calls and inbound callbacks that combine accuracy, clarity, and genuine care.

• Proactively call new customers to welcome them to Endurance and thank them for their business
• Verify and confirm pertinent information, including:
  • Personal and account details
  • Vehicle information
  • Current and accurate mileage
• Clearly explain and walk customers through:
  • Accessing and using the customer portal
  • Payment schedules and due dates
  • Contract administrators and finance company information
  • The claims process and how to file a claim
• Reinforce key coverage details to ensure customer understanding
• Answer questions with clarity, empathy, and professionalism
• Create a positive, confident first impression of Endurance
• Document call details accurately and thoroughly
• Transfer escalated calls to the appropriate department
• Other duties as assigned or as business needs arise

Qualifications

• Strong verbal communication skills with a warm, engaging phone presence
• Exceptional attention to detail and accuracy
• Ability to explain information clearly and confidently
• Customer-first mindset with a genuine desire to help
• Comfortable navigating systems and guiding customers through online tools
• Customer service or call center experience preferred

Requirements

• Sitting or standing for extended periods; repetitive motions; use hands to handle equipment or controls; reach with hands and arms; typing on keyboard; viewing computer screen extended periods; speak clearly and hearing
• Regular use of typical office equipment, computer software, programs, and methods of communication such as a computer, e-mail, phone system, and messaging
• In a remote work environment, being interactive and communicative with management and co-workers in a visible manner is an essential function of the job. Camera/video usage is required
• Must be able to lift 25 pounds
• Candidates must pass a pre-employment Background Check

Benefits

• Endurance is an E-Verify employer
• Equal Employment Opportunity
• Endurance Warranty Services is proud to be an equal-opportunity employer