[Hiring] Weekend Care Advisor @Function Health

Role Description

As a Weekend Care Advisor, you will be the operational backbone ensuring a seamless member experience during off-hours, weekends, and holidays. This is primarily a backend operations role with customer-facing responsibilities, focused on executing the numerous detailed tasks required to move members through the Ezra screening process efficiently.

• Drive process improvement, automation initiatives, and operational excellence.
• Serve as a key contributor to product development through frontline insights.
• Be the main point of contact for Ezra members throughout their journey on weekends, holidays, and after hours.
• Work closely with the Clinical team and partner facilities to ensure all operational requirements are met for an exceptional member experience.
• Orchestrate the complex workflow between clinical teams and scanning sites.
• Proactively identify bottlenecks and implement solutions that enhance both efficiency and member satisfaction.

Key Responsibilities

• Execute and manage all backend operational tasks required to move members through the imaging team process efficiently during weekends, holidays, and evening hours.
• Partner with sites to ensure weekend members are scheduled, paperwork is ready, and radiology reports and images are retrieved promptly.
• Thoroughly understand and apply standard operating procedures to ensure high-quality service delivery.
• Continuously seek ways to eliminate manual tasks and improve operational efficiency and member satisfaction.
• Serve as the main point of contact for imaging members during off-hours, weekends, and holidays.
• Proactively contact members to secure any missing medical information before their scan appointment.
• Act as the weekend liaison for any site issues that arise, facilitating quick and effective resolution.
• Work closely with the clinical team to ensure seamless handoffs and information flow.
• Contribute to product development by identifying opportunities for improvements and reporting issues encountered during weekend, holiday, and after-hours operations.

Qualifications

• 1-5 years in a customer service and operations role.
• Must be available to work weekends (Saturday and Sunday) and flexible to work holidays and evening hours as needed.
• Bachelor’s or Higher.
• Strong process management and execution skills with proven ability to handle complex, multi-step workflows efficiently and accurately.
• Excellent customer service and communication skills.
• Highly empathetic and able to understand and respond to the needs of customers.
• Detail-oriented with excellent organizational and time-management abilities.
• Analytical mindset with demonstrated ability to identify inefficiencies and propose solutions.
• Comfortable with technology and able to quickly learn new systems and processes.
• Ability to work independently and make sound decisions during off-hours with minimal supervision.
• Familiarity with a medical environment is a plus.

Schedule & Availability

• Core Hours: Weekends (Saturday and Sunday).
• Additional Availability: Evenings, holidays, and coverage during team absences.
• Flexibility Required: Must be able to adjust schedule based on business needs and member demand.

Benefits

• Competitive Pay.
• Flexible Part-Time Schedule: Perfect for those seeking work-life balance with weekend availability.
• A culture that emphasizes continuous learning and personal growth.
• Autonomous work environment with the satisfaction of being the go-to person for member support during off-hours.
• Opportunity to transition into a full-time position as the company grows.