[Hiring] Website Creation & Support Specialist @Ninja Partners LLC

Role Description

We are looking for a highly organized and detail-oriented Website Creation & Support Specialist to support our AI-powered website building operations. In this role, you will use AI tools and natural language prompting to create and edit websites for small businesses, review websites for design and quality, and communicate with customers via email to ensure their website needs are met. This position is ideal for someone who enjoys structured work, has strong attention to detail, and is excited to learn how to work with AI tools.

What does a day in the life as a Website Creation & Support Specialist look like?

• Build small business websites using AI website builders and natural language prompts
• Generate website copy, layouts, and structure using prompting tools
• Customize websites based on customer information and preferences
• Make updates and revisions to existing websites (text, images, layout adjustments)
• Implement requested changes from customers in a timely manner
• Maintain consistency across pages and ensure websites are fully functional
• Review newly created websites to ensure quality, accuracy, and usability
• Check for formatting issues, broken links, incorrect information, and layout problems
• Apply basic design judgment to ensure the site looks professional and polished
• Interact with customers via email to gather information or clarify requests
• Provide updates on website progress and confirm changes
• Maintain professional and clear communication
• Track tasks and requests across multiple websites simultaneously
• Follow internal processes and documentation for website creation workflows
• Flag issues or unclear requests to the internal team when needed

Qualifications

• Minimum 1–2 years of experience in Website Specialist/Support, Web Content Management, Technical Support or other relevant role.
• Familiarity with navigating backend website environments and understanding basic web elements (HTML/CSS knowledge is a plus but not mandatory).
• Ability to write clear, iterative natural language prompts to achieve specific structural and aesthetic results.
• Proven ability to meet strict daily quotas/KPIs without compromising data integrity.
• High accuracy in identifying discrepancies across large datasets or multiple web pages.
• Ability to commit to an initial 6-month engagement with a mindset for long-term growth as the team expands.
• Excellent attention to detail.
• Strong organizational skills and ability to manage multiple tasks.
• Clear and professional written communication (email).
• Ability to follow structured workflows and instructions.
• Highly coachable and comfortable receiving feedback.

Benefits

• Competitive compensation
• Beautiful facility & Free Meals for onsite positions
• Adherence to government-mandated benefits
• Retirement Savings Program with Company Matching
• Life Insurance
• HMO on day 1
• Paid time off, birthday leave
• Opportunities for skills training and personal and professional development