[Hiring] Website Account Specialist @Leap Tools

Role Description

As a member of the Leap Tools team, you will:

• Work directly with customers to help them create stunning websites through our CMS platform.
• Become a go-to resource for customers, making tailored recommendations to help them unlock their full digital potential.
• Become a Roomvo product expert, confidently walking customers through our various tools that support their day-to-day operations.
• Help guide our product roadmap based on insights uncovered during hundreds of customer conversations.
• Help create processes that improve efficiencies across our web team, both internally and externally.
• Help drive new business by delivering custom demos and strategic consultations to a wide range of accounts—often supporting 100–150 clients throughout your tenure.
• Leverage your customer-facing experience—whether from retail, hospitality, or tech—to build trust and drive meaningful results.
• Engage regularly with clients via email and phone, providing hands-on training for new features and platform updates.
• Represent Roomvo at select tradeshows and industry events throughout the year—an optional but encouraged opportunity to connect with new and existing clients face-to-face.

Qualifications

• Relationship-driven—building trust and maintaining strong client connections is central to your approach.
• Critical thinker with a knack for creative problem-solving.
• Strong sense of leadership, who takes pride in finding solutions and owning initiatives.
• Strong written and verbal communicator, comfortable engaging with both customers and internal teams.
• Able to manage multiple projects at once while staying organized and responsive.
• Comfortable working autonomously, but quick to support teammates with feedback, collaboration, or guidance to help the whole team thrive.
• Familiarity with tools like Google Sheets or Excel is a bonus, especially when troubleshooting more complex issues.
• Past experience working cross-functionally with teams like dev, marketing, or customer success is a major advantage.
• Basic understanding of SEO best practices.
• Experience with web-building platforms of any kind (e.g.; Squarespace, Wix, Wordpress).
• Experience with GitLab or Salesforce is a plus—while we provide training, any prior exposure is helpful.
• Experience with domain transfers is a plus—while we provide training, any prior exposure is helpful.
• Bonus points for design skills (Photoshop, Figma).

Benefits

• Remote-first company culture that encourages employees to work from where they're most productive.
• Tight-knit teams that cultivate an ownership mentality.
• Encouragement of curiosity and attention to detail.
• Ability to work anywhere in the world for up to 3 months.
• Parental leave program.
• Work-from-home stipend.
• Your birthday (and our company's birthday) is a day off!

Company Description

Leap Tools is committed to fostering an inclusive, equitable, and accessible environment. Accommodations are available on request for candidates taking part in all aspects of the interview process. If you require any accommodation, please contact us at [email protected].