[Hiring] Warranty Coordinator @Carrier Enterprise

Role Description

The Warranty Claim Specialist will be responsible for handling warranty-related inquiries and claims through chat, email, and phone support. The ideal candidate will possess excellent communication skills, attention to detail, and a strong commitment to providing outstanding customer service.

• Respond promptly and professionally to customer inquiries regarding warranty claims via chat, email, and phone.
• Assist customers in understanding their warranty coverage, terms, and conditions.
• Process warranty claims efficiently, ensuring timely and accurate resolution.
• Maintain detailed and accurate records of all customer interactions and claims in the CRM (Salesforce) system.
• Provide customers with updates on the status of their warranty claims.
• Collaborate with internal departments, such as technical support and logistics, to resolve customer issues.
• Escalate complex or unresolved issues to the appropriate team members or supervisors.
• Gather and document customer feedback to help improve products and services.
• Stay informed about company products, services, and warranty policies.
• Achieve or exceed performance metrics, including response time, resolution time, and customer satisfaction scores.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Previous experience in customer service roles using various channels, such as Live Chat, Phones, and email. 3 years’ warranty experience preferred, but not required.
• Strong verbal and written communication skills.
• Excellent problem-solving skills and attention to detail.
• Ability to handle high-stress situations and manage multiple tasks simultaneously.
• Ability to thrive in a remote or office environment while demonstrating schedule flexibility to accommodate evolving business needs.

Preferred Qualifications

• Knowledge of ServiceBench.
• Knowledge of Salesforce.
• Experience working with general contractors in a B2B environment.
• Bi-lingual (English/Spanish).

Benefits

• Health Insurance.
• Health Savings Account.
• Dental Insurance.
• Vision Insurance.
• Life Insurance.
• Disability Insurance (Short-term and Long-term).
• Employee Assistance Program (EAP).
• Tuition Reimbursement & Professional Development.
• Paid Vacation & Sick time.
• Company Paid Holidays.
• 401(k) Plan with Employer Match.
• Employee Discount Program.

Invitation to Apply

Full-time and part-time positions are available. To explore this exciting opportunity and other career opportunities at Carrier Enterprise, visit our careers page at www.carrierenterprise.com/careers . Learn more about our company and team.

Equal Opportunity Statement

Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and competence.