[Hiring] Warranty Coordinator @Masco

Role Description

The Warranty Coordinator will be responsible for managing warranty claims and inquiries, ensuring accuracy and validity in the claims process.

• Reports to: US Supervisor, Warranty Service
• Under general supervision, inputs, verifies, coordinates, and maintains warranty claim information in a database.
• Responsible for evaluating each claim to ensure its accuracy and validity.
• Responds to requests from dealers regarding warranty reconciliations, warranty terms, and basic troubleshooting on warranty component replacement/repairs.
• Other duties may be assigned as needed.

Qualifications

• At least two years’ related experience and/or training in a customer service environment.
• Must have bachelor’s degree.

Requirements

• Excellent English communication skills, both verbal and written.
• Strong communication experience with international teams, including virtual collaboration tools.
• Well-versed with remote working protocols/etiquettes.
• Ability to use a computer for 8.5 hours per day.
• Ability to use MS Office applications (Outlook, MS Teams, Excel, Word, and PowerPoint).
• Attention to detail is required.
• Must have Broadband Availability: Minimum 30 MBPS from national service providers.
• Home Office Setup: Must have a quiet and dedicated home office environment that supports productive remote work.
• IT Asset Arrangement: All necessary equipment will be provided by the company.

Benefits

• CTC: As per market standards.
• Permanent remote position.
• Working hours: Total 9 hrs (8:30 hrs working + 30 min break).
• Immediate joiner preferred.