[Hiring] Warranty Claims Administrator @SWICKARD SHARED SERVICES LLC

Role Description

Swickard Auto Group is seeking a skilled and dedicated professional to join our Warranty team as a Warranty Claims Administrator. We are looking for a career-oriented individual eager to elevate their skills while providing exceptional service to our clients and team members. Join our team and take your career to the next level!

As a Warranty Claims Administrator, you will work closely with our Fixed Operations Team, Dealership Service and Parts Departments, and Accounting Professionals to ensure accurate booking and warranty claim payments.

Key Responsibilities:

• Claims Processing:
  • Book, close, and transmit repair orders using Reynolds & Reynolds software.
  • Utilize multiple Mercedes-Benz software programs to process claims, review labor times, and analyze related documents.
• Knowledge Maintenance:
  • Stay informed about claims developments, coverage standards, and updates to manufacturer policy.
  • Participate in manufacturer webinars and internal reviews.
• Documentation and Reporting:
  • Reconcile Warranty Receivables Schedules using provided Accounting tools.
  • Accurately document all claim activities in the management system.
  • Provide regular claim status reports and review trends with management team.

Qualifications

• Demonstrates a high “HQ” (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.
• Strong problem-solving skills with the ability to "Think outside the box" when necessary.
• Education: High school diploma or GED required; technical training or a bachelor’s degree is a plus.
• Experience: Minimum of two years Mercedes-Benz Warranty Administrator experience required.
• Experience navigating Service and Warranty functions within NetStar and EVA.
• Reynolds and Reynolds Ignite experience is a plus.
• Strong understanding of automotive technology and diagnostics.
• Exceptional verbal and written communication abilities.
• Proficiency in Microsoft Office and claims management software.
• Excellent organizational skills and attention to detail.

Benefits

• Career Path – Swickard isn’t just a J-O-B. You’ll learn and grow into different roles and be able to take on new leadership responsibilities.
• Positive Culture - Be part of a supportive and collaborative team.
• Growth Opportunities - Opportunities for continued personal and professional growth.
• Competitive Compensation - Enjoy a competitive salary and comprehensive benefits package.