[Hiring] Warranty and Refund Administrator @CEF Solutions Inc.

Role Description

The Warranty & Refund Administrator is responsible for validating and processing refund requests and warranty claims, while supporting Authorized Service Provider (ASP) onboarding and CRM operations. This role serves as a key control point between Tier 1 Support, ASPs, and Finance — ensuring all submissions are accurate, complete, and compliant with Midea policies before processing.

Key Responsibilities

• Refund Validation & Processing
  • Review and validate refund requests submitted by Tier 1
  • Ensure accuracy of customer details, proof of purchase, eligibility, and refund amounts
  • Return incomplete or incorrect submissions with clear guidance
  • Process approved refunds and maintain proper documentation
• Warranty Claims Administration
  • Review and process warranty claims submitted by ASPs
  • Validate labor, parts, and supporting documents against warranty policies
  • Approve or reject claims and coordinate with ASPs for corrections
  • Maintain accurate records in Call Experts CRM
• ASP Registration & Support
  • Register and onboard new Authorized Service Providers in Call Experts CRM
  • Set up accounts, permissions, and service coverage
  • Maintain accurate ASP profiles and documentation
  • Provide basic guidance on claim submission and system usage
• Payroll & Financial Validation
  • Prepare and submit weekly warranty and refund claim payroll
  • Ensure all charges (labor, parts, travel) are accurate and compliant
• CRM & Operational Support
  • Provide support for Call Experts CRM (claims, tickets, access issues)
  • Assist Tier 1 and ASPs with workflows and system navigation
  • Escalate system-related issues to appropriate teams
• Quality Control & Compliance
  • Ensure all transactions meet internal policies and audit requirements
  • Identify recurring issues and recommend process improvements

Qualifications

• 3+ years of experience in warranty, claims processing, or service operations
• Strong attention to detail and accuracy
• Experience with CRM systems (Call Experts is an asset)
• Strong communication and problem-solving skills
• Proficiency in Microsoft Excel

Requirements

• Experience supporting service provider networks (ASP)
• Background in appliance or consumer goods industry
• Experience in refund or payroll processing