[Hiring] Voice Operations Specialist @Wildix

Role Description

The scope of this role is to take full ownership of the end-to-end number porting process, ensuring every request is executed with precision, speed, and a relentless focus on the customer experience. You will serve as the central point of coordination and a subject matter expert, responsible for everything from porting order submission and issue escalation to stakeholder communication.

What You Will Do

• Prepare and submit high volumes of porting orders and DID (Direct Inward Dialing) requests to carriers with high accuracy.
• Work with carrier portals and internal systems to manage porting requests and ensure data integrity.
• Review and validate documentation such as Letters of Authorisations and invoices to ensure compliance with carrier requirements.
• Take ownership of the end-to-end porting process and proactively resolve issues that may arise.
• Provide timely status updates and respond to partner inquiries in a professional and efficient manner.
• Identify and escalate recurring issues with carriers to ensure prompt resolution.
• Collaborate with cross-functional teams to resolve complex customer cases.
• Maintain and update documentation related to porting processes and best practices.

Qualifications

• Minimum 1 year of experience in customer support or customer care, preferably in telecommunications.
• Experience using Salesforce CRM or similar tools.
• Strong communication and interpersonal skills.
• Excellent attention to detail and problem-solving abilities.
• Ability to prioritize tasks and work in a fast-paced environment.
• Ability to work both independently and as part of a team.
• Fluent English (written and spoken).

Bonus Points If You

• Have troubleshooting and technical skills.
• Have experience with DID porting and number ordering processes.
• Speak German at minimum B2 level.

Benefits

• Generous Time Off – Take the breaks you need to relax, recharge, and come back inspired.
• Top-Tier Tech – Love Mac? So do we! We equip our team with the best tools for success.
• Career Growth & Development – Access to programs and events to keep you at the top of your game.
• Well-being Support – We offer access to psychology sessions to support your mental and emotional health.

Interview Process

• Step 1: Initial Screening – A chat with our Talent Team to understand your background, experience, and motivations. (30 mins)
• Step 2: Technical Interview – A deep dive with your potential manager to assess your skills and fit for the role. (45 mins)

Company Description

Wildix is an equal-opportunity employer. We value diversity and welcome all applicants regardless of race, gender, age, religion, or any other characteristic. Everyone is encouraged to apply and is welcome to join our Blue Ecosystem.

Ready to join us? Apply Now!