[Hiring] Virtual Veterinary Care Coordinator @Mascotte

Role Description

You'll be the dedicated remote front-desk for one U.S. veterinary clinic — their care coordinator, their client's first voice, part of their team every day. This is real veterinary work, done from home, paid in USD salary.

No commute — for most clinic staff, that's R800 – R1,500/month straight back into your pocket, on top of the salary.

What You'll Be Doing

• Client Communication: Answer and initiate calls, texts, chats, and emails from pet parents with empathy and clarity.
• Appointment Scheduling: Book, reschedule, and confirm visits following your clinic's exact workflow.
• Care Navigation: Help pet parents understand what comes next — triage inquiries, explain services, coordinate follow-ups.
• Estimates & Treatment Plans: Build estimates in partnership with the veterinary team.
• Records: Keep medical records, notes, and workflows tight and up to date.
• Protocol Adherence: Follow your clinic's systems, preferences, and communication tone exactly.

Qualifications

• Veterinary experience: 2+ years in a veterinary clinic or hospital — front desk, reception, practice administration, or client care.
• Spoken English: Clear, confident spoken English is essential — and it's the first thing we assess.
• Tech-comfortable: Ability to juggle practice management software, VoIP tools, and client comms platforms, and learn new systems fast.
• Detail-oriented: Your notes and records don't miss things.
• Independent: You work from home, own your outcomes, and communicate proactively.
• Remote-ready: Stable high-speed internet and reliable power backup.

Requirements

• 2+ years working in a veterinary practice. Applications without veterinary practice experience are automatically rejected.

Benefits

• USD-linked salary of $900 – $1,400/month, based on your experience.
• Mornings free for family, study, or life.
• Full training on U.S. clinic systems and client communication.
• A tight-knit team of vet-industry people who speak your language.
• Real growth: senior roles and higher-responsibility positions as we scale.
• 15 days off per calendar year.
• Off on 7 American public holidays.
• 1 month of sabbatical leave fully paid every 4 years in addition to annual PTO allowance.
• No commute, no weekend-work, no overtime, no rotating shifts.
• 13th month of paycheck as a performance bonus every 12 months.