[Hiring] Virtual Triage Obvious Total Loss Adjuster @Allstate

Role Description

This position supports the Eastern Standard Time (EST) Region.

The Virtual Triage Obvious Total Loss Adjuster is responsible for delivering exceptional customer service to individuals whose vehicles require repair. This role includes:

• Conducting virtual inspections of vehicle damage—including automobiles, motorcycles, ATVs, and RVs.
• Preparing repair estimates and completing total loss valuations.
• Negotiating moderately complex (and occasionally more complex) settlements with repair facilities, tow yards, and customers.
• Accurately estimating repair times related to rental or loss of use needs.
• Operating independently, managing and prioritizing workload.
• Clearly explaining coverage, estimates, claim processes, settlements, and rental procedures to both agents and customers.

A day in the life of the Virtual Triage Obvious Total Loss Adjuster includes:

• The Customer Service Expert: Living into Allstate’s Claims Culture by caring, empowering, and restoring.
• The Investigator: Confidently investigating casualty claims by performing detailed reviews of damage and interpreting policies to determine coverage.
• The Effective Communicator: Using phone, emails, and sometimes video chat with customers to help them through a fast, fair, and easy claims process.
• The Negotiator: Evaluating and negotiating claims settlements in accordance with all legal and business standard methodologies.
• The Problem Solver: Utilizing multiple tools to get the job done in a fast-paced environment.
• The Recorder: Ensuring claims are documented accurately and maintaining clear, timely records in the claims system.

Qualifications

• 18 months or more experience writing Auto collision estimates.
• Prior experience using an auto estimating program such as CCC One / Mitchell.

Requirements

• Summarizes documents and enters into claim system notes.
• Documents a claim file with notes, evaluations, and decision-making process.
• May work the Triage Tool and partner with the Good Hands Repair Network for vehicles that may be potential total losses.
• Investigates moderately complex or occasionally complex files, reviews damage, takes photos, and determines reparability or total loss.
• Prepares damage estimates or valuations for moderately complex or occasionally complex claims and locates parts.
• Evaluates diminished value in a moderately complex or occasionally complex claim.
• Triage moderately complex and occasionally complex total loss claims.
• Initiates payments (QCP, Fast Mobile Epay, etc.) and pays appropriate parties.
• Negotiates and settles moderately complex and occasionally complex claims in accordance with business unit best practices.
• Responds to moderately complex and occasionally complex arbitrations contentions.

Benefits

• Competitive salary based on experience and qualifications.
• Medical, dental, and vision coverage.
• Allstate pension plan and 401(k) savings plan.
• Ayco financial coaching.
• Spring Health mental and emotional wellbeing resources.
• Paid parental leave.
• Adoption reimbursement.
• Paid time off.
• Tuition reimbursement.
• Wellness incentives.

Learn more by visiting Allstategoodlife.com.