Virtual Reservations Agent @Makers Air
Customer Service
Salary usd 18 - 22 per..
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Job Type part-time
Posted 3wks ago

[Hiring] Virtual Reservations Agent @Makers Air

3wks ago - Makers Air is hiring a remote Virtual Reservations Agent. πŸ’Έ Salary: usd 18 - 22 per hour πŸ“Location: USA

Role Description

Makers Air is seeking a friendly, detail-oriented Virtual Reservations Agent to join our team remotely. As the first point of contact for our passengers, you will play a key role in delivering an exceptional customer experience and ensuring every passenger enjoys a smooth and efficient booking process.

In this fully remote role, you will:

  • Provide exceptional customer service via phone and email in a remote environment.
  • Manage a high volume of incoming reservation calls from passengers.
  • Assist customers with new flight reservations, itinerary changes, cancellations, and general inquiries.
  • Provide accurate information regarding schedules, fares, policies, baggage guidelines, and services.
  • Create, update, and manage reservations with a high degree of accuracy.
  • Process payments and issue booking confirmations.
  • Resolve reservation-related questions and customer service issues in a professional and timely manner.
  • Route calls to appropriate departments such as freight, operations, or customer service when needed.
  • Coordinate with internal teams to ensure a smooth and seamless passenger experience.
  • Maintain accurate passenger and reservation records within the reservation system.

Qualifications

  • 2–4 years of experience in hospitality, aviation, travel, or call center customer service preferred.
  • High school diploma or equivalent required; Associate degree in Aviation, Travel & Tourism, Business, or related field is a plus.
  • Experience handling high-volume phone environments strongly preferred.
  • Knowledge of travel to the Bahamas and Out Islands preferred.
  • Experience with aviation reservation systems strongly preferred.
  • Strong attention to detail with the ability to accurately manage fares, fees, and reservations.
  • Excellent communication, customer service, and problem-solving skills.
  • Ability to remain professional and efficient in a fast-paced, phone-based environment.
  • Proficiency in Microsoft Office; additional languages a plus.
  • Knowledge of FAA and TSA regulations, or willingness to learn.
  • Comfortable learning new systems and working independently in a remote environment.

Requirements

  • This position follows a fixed weekly schedule:
    • Monday – Tuesday | 10:00 AM – 4:00 PM
    • Wednesday | Off
    • Thursday – Saturday | 10:00 AM – 4:00 PM
    • Sunday | Off
  • Flexibility to support occasional operational needs or holiday coverage may be required.

Working Conditions & Benefits

  • Remote / Virtual position
  • Work is primarily phone-based, handling a high volume of inbound calls.
  • Must have a reliable internet connection and quiet workspace suitable for professional phone communication.
Before You Apply
️
πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Virtual Reservations Agent @Makers Air
Customer Service
Salary usd 18 - 22 per..
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Job Type part-time
Posted 3wks ago
Apply for this position
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️
πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply βœ“
Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
Offer Declined βœ“
Unlock 152,720 Remote Jobs
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