[Hiring] Virtual Relationship Banker @General Electric Credit Union

Role Description

The Virtual Relationship Banker is responsible for:

• Uncovering members’ financial goals and needs through consultative conversations.
• Advising members on GECU products and services that help achieve desired outcomes and financial goals.
• Managing a book of business that continuously meets sales and service goals through virtual consultative conversations, with current and prospective members.
• Answering inbound calls from members regarding new consumer loan accounts and new depository accounts, as well as assisting members with general information and inquiries regarding existing Individual Retirement Accounts (IRAs) and Health Savings Accounts (HSAs).
• Facilitating the consumer loan application process, including product recommendation, conducting loan interviews, evaluating member credit reports, and collecting the required loan documents to submit for underwriting and processing.
• Facilitating member loan closings electronically through DocuSign or by scheduling an in-person loan closing at a branch location.
• Managing loan pipeline by conducting member follow-ups via email or phone and reviewing loan documentation to advance the lending process in a timely manner.
• Performing basic account maintenance activities using the required systems, processes, and procedures as necessary to advance the lending process.
• Opening and closing various types of depository accounts utilizing the required systems and following appropriate policies and procedures.
• Collaborating with and assisting internal team members with new deposit and consumer loan accounts via internal chats and phone.
• Reviewing accounts for quality control purposes.
• Performing other duties to support Virtual Branch Services as necessary.

Qualifications

• High school diploma or GED required.
• Minimum two years of customer service or call center experience required.
• Minimum one year of experience in a financial institution (FI) or related industry required.
• Basic understanding of FI products and services.
• Fundamental experience in consultative conversations.
• Working experience to analyze financial data including credit reports.

Requirements

• Proficient at written and verbal communication with ability to develop skills to explain products effectively to members.
• Ability to listen and comprehend members’ financial concerns and questions.
• Basic interpersonal and emotional intelligence skills needed to deliver updates to members about loan approval or denial with the ability to develop these skills further.
• Ability to function well in a fast-paced call center environment.
• Organizational skills and attention to detail.
• Strong computer skills to quickly learn and become proficient in both Microsoft Office products and Credit Union systems.

Benefits

• Health, Dental and Vision insurance.
• Life and Disability insurance options.
• Paid Time Off starts accruing once hired and take your birthday off - paid.
• 401k Retirement plan with up to a 10% match of your base gross compensation.
• Tuition reimbursement opportunities & professional development.
• Volunteer opportunities - and earn additional PTO hours!
• On-site clinics for Vaccines and Mammograms.
• And many more!

Company Description

General Electric Credit Union is a not-for-profit, member-owned full service financial institution headquartered in Cincinnati with branches in Ohio and Kentucky. At GECU, we pride ourselves on maintaining quality service, being an employee-friendly workplace, and developing our team members while teaching you the skills to lead you to career advancement opportunities.