[Hiring] Virtual Receptionist @Jane

Role Description

We're looking for a Virtual Receptionist to join our Admin Services team, the human-led virtual admin service many clinics know as Ginger Desk. Ginger Desk was founded by a Naturopathic Doctor who knew firsthand how much work happens outside the treatment room, and earlier this year it officially joined Jane. Together, we're growing Services into a big part of how Jane helps the helpers, with one simple mission: give practitioners their time back.

As a Virtual Receptionist, you'll:

• Be the friendly voice on the other end of the line for a group of clinics.
• Answer calls from patients, book and update appointments in Jane in real time.
• Work closely with our Virtual Assistants to ensure every question gets answered and every follow-up lands where it should.
• Make a good first impression for many patients.

If you've spent years at a clinic front desk, know your way around Jane, and genuinely enjoy helping people over the phone, this could be a really meaningful next step.

Qualifications

• 3+ years of administrative experience in a healthcare or wellness clinic.
• 2 years or more of daily use of Jane in a clinic.
• Understanding of different practitioners' work and patient needs.
• Excellent verbal communication skills and a calm, professional phone manner.
• Strong problem solver with a sharp eye for detail.
• Comfortable with web-based calendars, phone and email systems, and other clinic software.
• Curious about how AI tools can improve workflow.
• Based in Canada and available to work Monday to Friday, with shifts between 7am - 7pm in your time zone.
• Experience with virtual phone systems or high-volume call queues is a nice-to-have.

Requirements

• Handle patient calls and bookings, changes, and cancellations in Jane in real time.
• Bring warmth, patience, and a professional tone to each conversation.
• Resolve questions on the first call to ensure patients get what they need quickly.
• Work hand in hand with Virtual Assistants to maintain accurate clinic schedules.
• Keep patient information private and secure, adhering to PIPEDA and HIPAA standards.
• Help shape how AI supports our Services work by trying new tools and sharing insights.

Benefits

• Full-time role with a salary of $52,000 CAD per year, based on a 40-hour work week.
• Health benefits starting on your very first day.
• 2 weeks of paid vacation.
• Fully remote work from anywhere in Canada.
• A full training program before you start taking calls for your clinics.

Company Description

Jane is a founder-led, high-growth SaaS company born in North Vancouver, British Columbia. We're now a team of more than 800 people working remotely across Canada, the US, and the UK, united by our mission to help the helpers. We build the products and tools that thousands of clinics rely on every day to run their businesses, care for their patients, and grow their communities.

Our goal isn't just delivery, it's delight. We move quickly, communicate openly, and solve real problems together. If you're energized by ambiguity, motivated by impact, and eager to learn with others, you'll thrive at Jane.