[Hiring] Virtual Receptionist @Ruby Receptionists

Role Description

As a Virtual Receptionist, you'll help create positive first impressions and meaningful interactions for our customers and their callers by:

• Answering calls
• Scheduling appointments
• Delivering empathetic, articulate, and professional assistance to inbound callers across various industries
• Seamlessly switching between unique client protocols, data entry systems, and customized call scripts across two monitors
• Meeting and exceeding core KPI's, including schedule adherence, average call wrap-up times, and Quality Assurance (QA) standards

This position requires the ability to work a weekend day and holidays, as Ruby operates 24/7/365 days a year.

Qualifications

• Located within 50 miles of San Antonio, Texas
• A minimum typing speed of 40 WPM
• Comfort navigating multiple software platforms simultaneously
• A warm, professional demeanor with the ability to remain composed and empathetic, even during challenging interactions
• A proven track record of self-motivation and reliable attendance
• Preferred: Experience in a high-volume call center, customer service, or administrative role
• Preferred: Proficiency in Office 365
• Preferred: Bilingual (Spanish/English) is a plus!

Requirements

• PC/Laptop running Windows 11 or higher (Chromebooks, Macs/Apple products, and tablets are not compatible)
• Dedicated, direct-wired Ethernet connection required (Wi-Fi, cellular hotspots, DSL, satellite, or dial-up services are strictly prohibited as primary connections)
• Internet speeds of 50 Mbps Download/10 Mbps Upload
• A web camera
• Professional-grade wired headset with built-in microphone
• Two monitors with a minimum screen resolution of 1600x900
• Employees must supply their own compliant hardware during initial onboarding. After 90 days, Ruby will provide company-issued equipment

Benefits

• $19/hr
• Comprehensive Medical, Dental, and Vision Insurance
• 401(k) with company match, plus an Employee Stock Ownership Plan (ESOP)
• Paid Time Off (PTO) - 2 Weeks Paid Vacation in Year 1
• Life Insurance Policy
• Legal Assistance

Company Description

Ruby is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.