[Hiring] Virtual Patient Access Coordinator @Inizio Engage

Role Description

The Virtual Case Manager provides services to patients allowing access to care for prescribed medications. You will:

• Talk with patients, physicians, and pharmacies related to providing access to care on behalf of our clients.
• Be part of a patient access team to manage the patient experience from start to finish.
• Provide services that may include benefits investigation, program information, eligibility, reimbursement support, and general resources.
• Communicate with third parties to obtain benefits verification, enroll in copay support, and transfer patients to patient assistance programs.

You are someone with extreme customer empathy, experience in patient care/healthcare case management and engagement, and excellent software navigation skills.

Qualifications

• Bachelor’s degree required.
• Minimum 1-2 years of industry experience with pharmaceutical or healthcare case management.
• Knowledge of medical or pharmaceutical terminology.
• Experience with health insurance and Rx reimbursement.
• Understand HIPAA and privacy laws and requirements.
• Experience with Adverse Event and Product Quality Complaint reporting.
• Outstanding case management skills.
• Passionate about learning and able to share/communicate that passion to others.
• Exhibit collaboration and follow-up skills.
• Ability to work in a dynamic and culturally diverse workplace.

Requirements

• Maintain compliance with program business rules, standard operating procedures, and guidelines.
• Demonstrate the ability to work in a dynamic and culturally diverse workplace.

Benefits

• Competitive pay that recognizes your experience, expertise, and impact.
• Comprehensive benefits including medical, dental, and vision coverage; accrued paid time off; 401(k) with company match; disability and life insurance; and paid maternity and paternity leave.
• Company-paid holidays to rest, recharge, and focus on what matters most.
• Recognition programs, contests, and awards that celebrate your contributions.
• Continuous growth opportunities through learning, leadership development, and career advancement support.
• A collaborative culture where your ideas are valued and your work makes a difference.

Company Description

Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge, and support they need.

• Best Place to Work in BioPharma — 2022, 2023, 2025.
• Certified Great Place to Work® — 2021, 2023, 2025, 2026.

To learn more about Inizio Engage, visit us at: https://inizio.com/