[Hiring] Virtual Patient Access Coordinator @Inizio Engage

Role Description

The Virtual Case Manager provides services to patients allowing access to care for prescribed medications. You will talk with patients, physicians, and pharmacies related to providing access to care on behalf of our clients. You will be part of a patient access team to manage the patient experience from start to finish by providing services that may include:

• Benefits investigation
• Program information
• Eligibility
• Reimbursement support
• General resources

You will communicate with third parties to obtain benefits verification, enroll in copay support, and transfer patients to patient assistance programs. You are someone with extreme customer empathy, experience in patient care/healthcare case management and engagement, and excellent software navigation skills.

Qualifications

• Bachelor’s degree required
• Minimum 1-2 years of industry experience with pharmaceutical or healthcare case management
• Knowledge of medical or pharmaceutical terminology
• Experience with health insurance and Rx reimbursement
• Understanding of HIPAA and privacy laws and requirements
• Experience with Adverse Event and Product Quality Complaint reporting
• Outstanding case management skills
• Passionate about learning and able to share/communicate that passion to others
• Ability to work in a dynamic and culturally diverse workplace

Requirements

• Maintain patient confidentiality
• Maintain compliance with program business rules, standard operating procedures, and guidelines
• Exhibit collaboration and follow up

Benefits

• Competitive pay that recognizes your experience, expertise, and impact
• Comprehensive benefits including medical, dental, and vision coverage
• Accrued paid time off
• 401(k) with company match
• Disability and life insurance
• Paid maternity and paternity leave
• Company-paid holidays
• Recognition programs, contests, and awards
• Continuous growth opportunities through learning and leadership development
• A collaborative culture where your ideas are valued

Company Description

Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people, and providers to improve treatment outcomes.

We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them.