[Hiring] Virtual Medical Receptionist @Staffing for Doctors

Role Description

We are seeking a highly organized and proactive Virtual Medical Receptionist / Patient Care Coordinator with experience in both medical and aesthetic environments. This role requires a strong understanding of insurance limitations, med spa services in the US, and patient-facing coordination. You will support two providers remotely while delivering a high-touch, concierge-style patient experience from first contact through appointment completion.

Key Responsibilities

• Patient Coordination & Front Desk
  • Manage inbound calls (10–15 calls/hour) via RingCentral and Clara
  • Respond to voicemail-to-text messages promptly and professionally
  • Schedule, confirm, and reschedule appointments
  • Provide concierge-level patient support and communication
• Insurance & Registration
  • Verify insurance eligibility (limited to 3 accepted plans)
  • Clearly explain coverage limitations vs. self-pay services
  • Complete patient registration and intake prior to arrival
  • Ensure all patient data is accurate in Athena Health
• Telehealth Support
  • Coordinate telehealth visits for 2 providers (PA & MD)
  • Perform initial triage and route patients appropriately
  • Ensure patients are prepared prior to appointments
• Med Spa Knowledge
  • Understand aesthetic vs. medical services
  • Educate patients on services, pricing expectations, and limitations
  • Handle sensitive conversations around non-covered procedures
• Systems & Tools
  • Athena Health (EHR)
  • RingCentral (phone system)
  • Stripe (payments)
  • Clara (call routing & voicemail-to-text)

Qualifications

• Proven experience in medical reception, patient coordination, or medical VA
• Strong knowledge of insurance verification and eligibility
• Experience in med spa, dermatology, or aesthetics (highly preferred)
• Familiarity with Athena Health or similar EHR systems
• Excellent communication and multitasking skills
• Ability to handle high call volume efficiently

Requirements

• Proactive and solution-oriented
• Detail-oriented with strong follow-through
• Confident handling both insured and self-pay patients
• Able to balance speed with a high-quality patient experience