[Hiring] Virtual Medical Receptionist @Winning Assistants

Role Description

Our client is seeking a friendly, professional, and relationship-driven Virtual Medical Receptionist to support patient communication, scheduling, and administrative coordination. This role is ideal for someone who thrives in a patient-facing environment and enjoys building strong, positive relationships with both patients and healthcare providers.

As the Virtual Medical Receptionist, you will serve as a key point of contact for patients and referring physicians. Your primary responsibilities will include:

• Answering calls
• Scheduling appointments
• Providing excellent customer service
• Ensuring patients feel supported throughout their experience

A unique and important part of this role is building and maintaining relationships with referring doctors. You will:

• Make follow-up calls to physicians after patient visits to express appreciation and strengthen professional connections
• Assist with insurance verification and basic administrative support
• Ensure patient information is accurate and workflows run efficiently

The ideal candidate is warm, confident on the phone, and able to communicate clearly without sounding scripted or overly formal. While technical skills can be trained, excellent communication, reliability, and a positive, personable attitude are essential.

This is a part-time role with strong potential to transition into a full-time position as the practice continues to grow.

Qualifications

• Strong customer service background, preferably in healthcare
• Excellent English communication skills (spoken and written)
• Confident, professional, and personable phone presence
• Experience communicating with patients and/or medical professionals
• Understanding of HIPAA compliance and patient confidentiality
• Ability to work independently in a remote environment
• High level of reliability and professionalism

Requirements

• Must be proficient in speaking and writing clear English
• Must have relevant work experience
• Must be able to submit an NBI Clearance and/or Local Police Clearance before onboarding (mandatory)
• Must be available for video meetings with camera on when required

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.