Virtual Guest Experience Specialist @Truporch Homes
Customer Service
Salary 30,000 - 50,000..
Remote Location
Job Type full-time
Posted 1wk ago

[Hiring] Virtual Guest Experience Specialist @Truporch Homes

1wk ago - Truporch Homes is hiring a remote Virtual Guest Experience Specialist. πŸ’Έ Salary: 30,000 - 50,000 php/month πŸ“Location: Philippines

Role Description

Bring Your 5-Star Service Home

  • Handle the guest journey from inquiry to checkout, acting as a "Digital Concierge."
  • Guest Communication:
    • Handle inbound calls (via VoIP) and messages (Airbnb, Vrbo, Booking.com) with warmth, perfect grammar, and professional etiquette.
  • Problem Solving:
    • Swiftly resolve guest issues (e.g., smart lock trouble, Wi-Fi issues, heating/cooling) by troubleshooting or dispatching our ground team.
  • Coordination:
    • Act as the central hub between guests and our cleaners/maintenance staff to ensure properties are perfect for every arrival.
  • Revenue & Reviews:
    • Assist with reservation modifications and follow up with guests to secure 5-star reviews.

Qualifications

  • 2+ years of experience in Guest Services, Front Desk, or Concierge roles at reputable hotels (e.g., Shangri-La, Marriott, Accor) or high-end dining establishments.
  • Possess a neutral English accent for phone calls and near-native written English for messaging.
  • Ability to de-escalate upset guests with empathy, not scripts.
  • Tech-savvy: able to navigate multiple browser tabs, learn new software (PMS, Slack, Airtable) quickly, and type fast.
  • Disciplined enough to work from home without supervision.

Requirements

  • Reliable Fiber internet connection (Minimum 25 Mbps download/upload) with a backup connection plan.
  • A working PC/Laptop capable of handling VoIP calls and a noise-canceling headset.
  • A dedicated, quiet home office space (No roosters, barking dogs, or background noise during shift).

Schedule

  • This is a US Hours / Graveyard Shift role (e.g., EST or PST hours).
  • Must be willing to work nights and weekends/holidays on a rotating schedule, as hospitality never sleeps.

Benefits

  • 100% Remote: Work from the comfort of your home.
  • Stable Career: Looking for long-term team members, not temporary freelancers.
  • Supportive Team: Provides training and treats remote team with the same respect as local team.

How to Apply

Please submit your resume/CV highlighting your specific hotel or hospitality experience. Apply here: https://truporch-assess.vercel.app/

Before You Apply
️
remote Be aware of the location restriction for this remote position: Philippines
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Virtual Guest Experience Specialist @Truporch Homes
Customer Service
Salary 30,000 - 50,000..
Remote Location
Job Type full-time
Posted 1wk ago
Apply for this position
Did not apply βœ“
Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
Offer Declined βœ“
Unlock 152,720 Remote Jobs
️
remote Be aware of the location restriction for this remote position: Philippines
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply βœ“
Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
Offer Declined βœ“
Unlock 152,720 Remote Jobs
Γ—

Apply to the best remote jobs
before everyone else

Access 152,720+ vetted remote jobs and get daily alerts.

4.9 β˜…β˜…β˜…β˜…β˜… from 500+ reviews
Unlock All Jobs Now

Maybe later