[Hiring] Virtual Front Desk Representative @Vector Outsourcing Solutions Phils. Inc.

Role Description

Responding to chats, inbound calls and outbound calls to patients, providers, and Healthcare Insurance companies regarding inquiries, appointments, and data verification.

• Responding to Emails and Managing Voicemail.
• Providing administrative support that includes data entry, record management, and time-keeping.
• Obtaining medical history by navigating through different Electronic Medical Records Systems.
• Entering Patient Information using EHR.
• Maintaining database records.
• Collecting payment for cashpay/ copay/ deductibles.
• Strictly adhering and complying with the HIPAA policy.

Qualifications

• Graduate of Bachelor's Degree (preferably in Medical, but not required).
• Consultancy basis minimum of 6 months consultancy contract (subject for renewal).
• 1 year BPO/ Call Center experience/ related experience (preferred, but not required).
• Must have excellent English communication skills, both written and oral.
• Preferably with Prior Authorization and Medical Virtual Assistant experience.
• Preferably with EMR/EHR experience and knowledge with Medical Insurance.
• Willing to work in shifting schedules, mostly night shift.
• Able to Work From Home, must have reliable internet connection.

Requirements

• Equipment/ company computer is provided.
• Work from Home.