[Hiring] Virtual Field Service Technician @Jeld-Wen Inc.

Role Description

The Virtual Service Technician is tasked with supporting our company’s commitment to providing world-class, after-sales service. This highly visible customer interaction position will utilize Visual Remote Assistance “VRA” to resolve the customer request or initiate a claim.

• Utilize “VRA” application to communicate and understand any product or installation issues.
• Resolving customer issues or identifying the necessary parts needed to resolve the issue.
• Writing detailed reports of the virtual appointment.
• Virtual Support for Field Tech Questions.
• Report systemic product issues to each respective manufacturing entity.
• Audit newly created Field Service Tasks.
• Other duties as assigned.

Qualifications

• Minimum of High School diploma or GED required.
• Extensive field service experience required.
• Previous experience with Titan and Salesforce operating platforms preferred.
• Extensive knowledge of Jeld-Wen products.
• Passionate about providing an exceptional customer experience.
• Ability to capture accurate measurements of products and installation.
• Assist in the Development of Standard Operating Procedures for Site Services.
• Research Product information.
• Ability to audit work orders to ensure correct crew size and job durations.
• Ability to identify and communicate potential safety concerns.
• Professional communication skills.
• Team Player.
• Ability to work remotely without supervision.
• Understand and apply JELD-WEN Policies and Procedures.
• Microsoft Office skills.

Benefits

• Competitive compensation & benefits packages.
• Medical, dental, vision, and basic life insurance coverage for employees and their families.
• Accrual of up to 15 days’ vacation leave annually.
• Ten paid holidays throughout the calendar year.
• Enrollment in 401k Retirement Savings Plan.
• Prescription Drug Plan.
• Flexible Spending Account (FSA).
• Health Reimbursement Account (HRA).
• Employee Assistance Program (EAP).
• Tuition Reimbursement.
• Employee Discount Program.