[Hiring] Virtual Dental Patient Care Coordinator @Middleton Family Dentistry

Role Description

We’re growing and seeking an experienced Virtual Dental Patient Care Coordinator with strong front office, insurance, and treatment presentation experience. This remote role supports our in-office team by handling patient communication, scheduling, and insurance coordination.

• Answer inbound calls and provide exceptional customer service
• Appointment scheduling and calendar management
• Insurance verification and benefits explanation
• Treatment plan presentation and financial coordination
• Dental billing, EOB review, EFT processing, and ERA posting
• Follow up on claims, balances, and post-op care
• Maintain accurate records in Dentrix and Microsoft systems

Qualifications

• 2+ years dental front office experience (required)
• Strong background in treatment coordination and patient financials
• Proficiency in Dentrix, dental insurance, and dental billing workflows
• Experience with ERAs, EFTs, EOBs, and insurance claims
• Excellent communication, organization, and time management skills
• Comfortable working independently in a remote/virtual environment

Requirements

• Please include a cover letter stating which of our core values — Dedication, Excellence, Positivity, Teamwork, or Honesty — is most important to you and why.
• Applications without this will not be considered.