[Hiring] Virtual Customer Service @Virtual Coworker

Role Description

• Triage and manage the Gmail inbox each morning
• Respond to customer enquiries in a casual, friendly and helpful tone
• Manage Shopify customer service enquiries
• Process approximately 20 draft orders per day
• Process orders and generate invoices through Xero
• Confirm order details and ETAs with customers
• Lodge orders with the 3PL warehouse and obtain tracking information
• Update tracking in Shopify and fulfil orders
• Follow up on delivery or order issues
• Send personalised customer thank-you emails
• Manage overdue invoice follow-ups using set templates and cadences
• Maintain accurate Xero records and invoice tracking spreadsheets
• Assist with monthly Container Deposit Scheme reporting
• Schedule and confirm calls and assist with calendar organisation
• Provide a brief daily update to the founder covering completed work, orders, customer matters, invoice follow-ups and anything requiring attention

Company Description