[Hiring] Virtual Client Success Specialist @AIL

Role Description

AO Globe Life is hiring for this position to join our fully remote, mission-driven team. This opportunity is ideal for recent or soon-to-be graduates in business, marketing, communications—or for individuals who thrive in a people-centered, service-first environment. With comprehensive training, inbound client interest, and a structured mentorship program, you’ll have the support needed to build a meaningful, long-term career from anywhere in the United States.

• Support clients throughout the enrollment process with clarity and professionalism
• Provide attentive, client-first service
• Help clients explore supplemental benefit options tailored to their needs
• Grow through ongoing mentorship and professional development
• Conduct virtual consultations with clients via Zoom
• Keep digital records accurate and manage timely follow-up
• Cultivate long-term client relationships

Qualifications

• Work authorization in the United States
• Confidence with virtual meetings and everyday digital tools
• Strong communication and interpersonal skills
• Reliable internet and a Windows laptop/PC with webcam
• A service-minded, mission-driven attitude
• Customer service or consultative background a plus, not required
• Organized, self-motivated, and comfortable working independently
• Willingness and ability to obtain required state licensing, if applicable

Requirements

• Be at least 18 years of age and legally eligible to work in the United States
• Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
• Complete required training and participate in virtual meetings
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense

Benefits

• Equity opportunity (3%) for qualifying team members
• 100% remote with flexible hours
• Growing income through renewals
• Full training and licensing support
• Inbound leads only — no cold calling
• A team culture built around people, not just numbers
• Weekly pay tied to performance
• Clear advancement pathways into leadership roles
• Monthly and quarterly bonuses

Company Description

For over 70 years, AO Globe Life has helped protect working families nationwide—serving union members, credit union clients, and veterans with trusted supplemental benefits. As a remote-first organization, we’re committed to integrity, flexibility, and empowering our team to thrive.