[Hiring] Virtual Case Manager @Inizio Engage

Role Description

The Virtual Case Manager provides services to patients allowing access to care for prescribed medications. You will talk with patients, physicians, and pharmacies related to providing access to care on behalf of our clients. You will be part of a patient access team to manage the patient experience from start to finish by providing services that may include:

• Benefits investigation
• Program information
• Eligibility
• Reimbursement support
• General resources

You will communicate with third parties to obtain benefits verification, enroll in copay support, and transfer patients to patient assistance programs. You are someone with extreme customer empathy, experience in patient care/healthcare case management and engagement, and someone with excellent software navigation skills.

This is your opportunity to join Inizio Engage and represent a top pharmaceutical company!

Qualifications

• Bachelor’s degree required
• Minimum 1-2 years of industry experience with pharmaceutical or healthcare case management
• Knowledge of medical or pharmaceutical terminology
• Experience with health insurance and Rx reimbursement
• Understanding of HIPAA and privacy laws and requirements
• Experience with Adverse Event and Product Quality Complaint reporting
• Outstanding case management skills
• Passionate about learning and able to share/communicate that passion to others
• Exhibit collaboration and follow-up skills
• Ability to work in a dynamic and culturally diverse workplace

Requirements

• Maintain patient confidentiality
• Maintain compliance with program business rules, standard operating procedures, and guidelines

Benefits

• Competitive compensation
• Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and paternity leave
• Employee discounts & exclusive promotions
• Recognition programs, contests, and company-wide awards
• Exceptional, collaborative culture
• Best Places to Work in BioPharma (2022, 2023, & 2024)
• Certified Great Place to Work (2022, 2023, 2025)

Company Description

Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people, and providers to improve treatment outcomes.

Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge, and support they need.

We believe in our values:

• We empower everyone
• We rise to the challenge
• We work as one
• We ask what if
• We do the right thing

To learn more about Inizio Engage, visit us at: https://inizio.health/