[Hiring] Virtual Care Referral Coordinator @Included Health

Role Description

Virtual Care Referral Coordinators are responsible for the coordination of various referral orders, including internal and external referrals for Specialty and Imaging orders. The team is responsible for appointment scheduling, insurance verification, requesting results or medical records, and communicating updates to providers and members.

Each member deserves world-class service from their Care Team and access to high-quality doctors for their health care. We are looking for someone who goes above and beyond to find the highest quality providers for our members to see. If you are a task-oriented individual with a strong interest in making a real difference on our team and in member lives, we want to hear from you.

• Assist members via telephone and messaging as part of a virtual primary care team to ensure that all external and internal referrals and orders such as specialist referrals, imaging orders, prior authorizations and other orders, are complete and properly routed to the appropriate external provider.
• Assist patients with maps, facility location and direct dial numbers.
• Coordinate medical records to ensure that all required records, imaging, and/or procedural results are available to the external provider before the patient's appointment and added to the internal medical record for provider review.
• Assist in the management of electronic medical records and records requests.
• Assist providers in completing patient forms (i.e. Medical Opinion forms, SSI Disability forms) when appropriate.
• Work collaboratively with staff including providers, the care team and patient support, compliance, etc.
• Be able to handle a fast-paced dynamic environment with competing priorities.

Qualifications

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to take meticulous notes and document actions taken.
• Proficient with Google Suite or related software.
• Critical thinking skills and ability to creatively solve problems.
• Work experience in a physician's office or medical institution with exposure to managed care and primary care rules and practices.
• Ability to be self-sufficient and use resources effectively to answer questions.
• Ability to multi-task and juggle multiple priorities at once.

Requirements

• The hourly pay for this full-time, contract position is $20.72 per hour in the United States.
• This posted range reflects the portion of our internal pay band that is currently funded for new hires in this role across our standard labor markets (Zones A–C).
• For context, these markets include:
• Zone A (e.g., Phoenix AZ, San Antonio TX, Columbus OH, Charlotte NC)
• Zone B (e.g., Chicago IL, Denver CO, San Diego CA, Houston TX)
• Zone C (e.g., Los Angeles CA, Seattle WA, Washington, D.C., Boston MA)
• At this time, we are not budgeting for hires in higher-cost Zone D markets (e.g., San Francisco Bay Area CA, New York City NY, San Jose CA) for this role.
• Within this range, individual pay is determined by work location, skills, experience, and internal equity.
• We use structured pay bands and geographic zones based on cost of labor to keep pay fair and consistent.

Company Description

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical.

We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.