[Hiring] Virtual Branch Manager @Emprise Bank

Role Description

We are currently seeking a Virtual Branch Manager to join our Retail team. The Virtual Branch Manager is responsible for managing people, customer experience, sales management, and the support of virtual and digital capabilities.

• Coach and mentor team members to be proficient in their job role and successful in reaching their career goals.
• Foster a positive and collaborative work environment, promoting teamwork and professional growth within the virtual banking team.
• Lead team to deliver an exceptional customer experience according to benchmark standards through multiple channels, including voice, text, and video.
• Review and monitor multiple dashboards, reports, and surveys to identify behavior trends, product gaps, and friction points to improve and grow customer digital banking relationships.
• Coach team to identify new prospects and drive expansion of customer relationships by understanding customer financial goals and priorities and discussing relevant solutions.
• Ensure team demonstrates an up-to-date and comprehensive knowledge of all bank products, services, policies, and procedures.
• Responsible for monitoring fraud and mitigating risk associated with digital applications.
• Recommend changes needed to improve processes, systems, organizational capability/capacity, and customer satisfaction.

Qualifications

• Problem resolution and analytical skills.
• Strong attention to detail and time management skills.
• Exemplary customer service experience.
• Confident and articulate communication skills.
• Initiative and strong work ethic.
• Ability to coordinate multiple tasks and priorities with successful completion.
• Ability to effectively build and maintain relationships with Emprise associates, external partners, and professional contacts.
• Proficient in utilizing various software tools, mobile devices, and virtual communication platforms for effective workflow and collaboration.
• An understanding of and commitment to our values.
• Attitude and aptitude to engage in continuous development.

Requirements

• Bachelor's degree required or level of education that, together with industry experience, enables the applicant to meet the job requirements.
• 3+ years of management or leadership experience in financial services.
• 2+ years of experience with customer-based digital platforms.
• Proficiency with large server-based applications and typical desktop software.
• Proven experience in virtual banking operations with a focus on video and ITM transactions is preferred.

Benefits

• Competitive salary and benefits.
• Professional growth opportunities.
• A rewarding and challenging environment.
• Opportunities to be involved in our communities.
• A culture of integrity, passion, and success.
• Shift differential pay for bilingual candidates.