[Hiring] Virtual Banker @Renasant Bank

Role Description

The Virtual Banker will work to provide a complete range of bank services utilizing Interactive Teller Machine (ITM) live video technology connected to branches across the bank's footprint. The Virtual Banker will provide exceptional customer service, which includes:

• Cashing checks
• Depositing checks
• Account servicing
• Account maintenance
• Explaining products that may be available to meet the needs of the customer

This position will build relationships with video banking customers and identify sales opportunities, including:

• New accounts
• Cross-sell of existing accounts
• Loan opportunities

The Virtual Banker should maintain a broad knowledge of the financial industry as a whole and the organization (including its policies, procedures, products, and related services).

Qualifications

• High school diploma or equivalent required, college education preferred
• Minimum of 1 year of experience in customer service and/or sales required
• Detail-oriented and good organizational skills
• Ability to produce individual and team sales and customer experience results
• Effective written and verbal communication skills, including a pleasant tone
• Proven ability to work closely with others in a willing and professional manner to resolve problems and address needs
• Strong sales and marketing skills, with proven ability to sell bank products and services preferred
• Strong sense of teamwork, ability to work cooperatively in a team environment
• Comfortable using a variety of technology software products
• Knowledge of bank policies and procedures, regulations, control systems, operational issues related to banking, and retail deposit/loan products and services preferred
• Ability to work and adhere to flexible schedule in a demanding and fast-paced environment (Hours may exceed 40 hours per week, including Saturday rotations)

Requirements

• Meet or exceed established standards of performance for service and sales while providing an exceptional customer experience
• Maintain confidentiality and security of customer information according to regulatory and company guidelines and policies
• Process customer transactions accurately including deposits, transfers, stop payments, loan payments, etc.
• Provide customers with answers to inquiries regarding a very broad and challenging range of financial services in an efficient and timely fashion
• Uncover banking needs through the discovery process by initiating conversations with all customers and responding efficiently and accurately
• Promote and cross-sell bank products and services in a professional manner
• Investigate, track, and resolve customer problems and inquiries in a timely manner
• Maintain knowledge of Customer Experience Center policies and procedures, bank products and services, general operating procedures, and regulations to protect the bank from unnecessary risk
• Participate in training and other learning opportunities to expand knowledge of company and position
• Exhibit positive team spirit and willingness to help customers, both internal and external
• Perform other related duties as assigned

Company Description