[Hiring] Virtual Assist Auto Adjuster @Allstate

Role Description

As a Virtual Assist Auto Adjuster, you will have the flexibility to work from home daily. You will be an integral part of our team, leveraging advanced technology conducting inspections remotely by analyzing photos and live videos to provide exceptional service to customers whose vehicles require repair. You will play a key role in reviewing, writing estimates, creating supplements, and handling total losses for a wide variety of vehicles.

In this role, you’ll be expected to:

• Communicate clearly and efficiently with all parties involved.
• Ensure that the customers’ needs are met with the highest level of professionalism and care.
• Utilize attention to detail and problem-solving skills to succeed.

If you're a self-motivated, detail-oriented individual who thrives in a flexible work environment, this is the perfect opportunity for you!

Qualifications

• 18 months+ previous experience in auto Collision estimating using CCC or Mitchell.
• Demonstrated expertise in crafting comprehensive cost estimates for paintwork, body, frame restoration, and mechanical.
• Proficiency in using virtual inspection tools and computer applications.
• Strong analytical skills to assess damages and write accurate estimates.
• Excellent communication skills to interact with customers and stakeholders effectively.
• Ability to work independently and manage time efficiently in a virtual work environment.
• Familiarity with insurance policies and industry regulations related to auto claims.

Requirements

You’ll wear a few hats to fill a few roles throughout your day that all require a level of experience:

• The Customer Service Expert: Live into Allstate’s Claims Culture by caring, empowering, and restoring, leading with empathy.
• The Investigator: Confidently and independently investigate auto claims by performing detailed reviews of damage and interpreting policies to determine coverage.
• The Effective Communicator: Use phone, emails, and sometimes video chat to assist customers through a fast, fair, and easy claims process.
• The Negotiator: Evaluate and negotiate claims settlements with customers, vendors, third-party carriers, and claimants.
• The Problem Solver: Utilize multiple tools in a fast-paced environment, including estimate tools and job aids.
• The Recorder: Protect the company financially by executing policies and keeping clear records of your work in a claims system.

Benefits

• Competitive salary based on experience and qualifications.
• Medical, dental, and vision coverage.
• Allstate pension plan and 401(k) savings plan.
• Ayco financial coaching.
• Spring Health mental and emotional wellbeing resources.
• Paid parental leave.
• Adoption reimbursement.
• Paid time off.
• Tuition reimbursement.
• Wellness incentives.