[Hiring] VIP Travel Advisor @Direct Travel

Role Description

As a key member of the Operations Team, the VIP Travel Advisor will be responsible for the successful completion of comprehensive, accurate, cost-effective travel arrangements for Direct Travel clients within company policies utilizing corporate contracts and preferred suppliers in an efficient and professional manner. This is a remote position.

• Completes domestic and international travel arrangements for clients which may include air, hotel, ground transportation, rail, and limos.
• Supports multiple accounts.
• Operates within detailed procedures.
• Interacts with traveler or travel arranger and provides 1st level of support for customer service and technical issues.
• Ensures compliance of a client’s travel policy while utilizing DT preferred vendors to maximize profit.
• Adheres to DT standards in delivering customer service including telephone and email etiquette, and follows prescribed customer service escalation procedure.
• Follows company standards regarding procedures, utilization of tools, productivity, accuracy of work, and attendance.
• Attends staff and training meetings for ongoing updates in travel industry and office procedures which may require you to work in the office if home based.
• Maintains a favorable working relationship with all other company employees to foster and promote a cooperative working environment.

Qualifications

• Minimum five years of VIP corporate consultant experience.
• Proficient in Sabre.
• Ability to create domestic and international multi-segment, multi-destination itineraries.
• Must demonstrate industry knowledge.
• Ability to meet and exceed required performance standards.
• Excellent customer service skills.
• Excellent verbal and written communication skills.
• Minimum knowledge of Outlook skills and basic Microsoft platforms.
• Must be able to lawfully work within the US and have unrestricted work authorization for US.

Requirements

• Minimum 5+ years’ experience providing domestic and international travel arrangements.
• High proficiency using Airline GDS (Sabre, Apollo, Amadeus).
• Must demonstrate thorough knowledge of airline ticketing rules and regulations.
• Proficient in producing lowest logical airfare within client’s policy.
• Understands international airfares and international ticketing.
• Proficient in Internet searches and online booking processes.
• Thorough working knowledge of exchanging, reissue of tickets.
• Must be able to thoroughly read, understand and follow client travel policies and guidelines.
• Thorough understanding of reading each company's information and following guidelines of their policy.
• Previous experience handling VIP clientele.
• Excellent communication skills via email and phone.
• Superior customer service skills.
• Ability to meet and exceed required performance standards.
• Accurate and detail oriented.
• Work well under pressure and have the ability to deal with change and adversity.
• Working knowledge of Microsoft Office, including Word and Excel.
• Works well independently as well within a group.

Benefits

• In addition to Medical, Dental, and Vision benefits, Direct Travel offers an employee rewards and recognitions program.
• Total Rewards Package which includes Wellness, Sustainability, DE&I initiatives, and Mental Health Support.

Company Description

Direct Travel is a leading provider of corporate travel management services. By leveraging both the expertise of its people and innovative solutions, Direct Travel enables clients to derive the greatest value from their travel program in terms of superior service, progressive technologies, and significant cost savings.

• Led by CEO Christal Bemont and Executive Chairman Steve Singh, noted business investor and founder of Concur.
• Direct Travel has offices in over 80 locations.
• Currently ranked among the top providers of travel on Travel Weekly’s Power List.
• For more information, visit www.dt.com .