[Hiring] VIP Corporate Travel Consultant @Flight Centre

Role Description

Our VIP Corporate Travel Consultants will need to provide a high level of consultation and accuracy during all aspects of the travel experience, including pre-booking consultation, and the reservation process from beginning to end. Candidate must have in-depth travel industry knowledge, exceptional problem-solving skills, while maintaining the highest degree of professionalism and courtesy.

This role will have you arranging domestic and complex international travel for busy executives including air, car hotel and ground transportation. Before you begin your role, you will spend three weeks (paid) training. This program will boost your knowledge, train you on contract airfares and sharpen your Sabre skills. Our corporate travel agents handle the air, car, rail and ground transportation bookings as well as the ticketing, changes and the exchange and queue management. You will also need to offer exceptional customer service to satisfy our business traveler’s needs.

The schedule for this role will include a 40-hour work week with five 8-hour shifts from 3:00 PM to 11:00 PM EST, Monday – Friday.

Qualifications

• 3+ years of recent experience as a VIP Corporate Travel Consultant specializing in high-end customer service within the travel industry.
• Expert in managing complex and time-sensitive travel requests with precision.
• Skilled in building long-term relationships with elite clientele.
• In-depth familiarity with current Sabre GDS (Global Distribution System).
• Previous exposure to quality control processes for travel bookings.
• Proficiency in ticketing procedures and scripting.
• Proven ability to navigate and manipulate complex itineraries.
• A polished and professional demeanor when interacting with clients and colleagues.
• Proficiency in handling multiple urgent tasks simultaneously.
• The capacity to make quick and effective decisions to resolve travel-related issues.
• Excellent communication skills to keep clients informed.
• A deep commitment to delivering exceptional customer service.
• Comfortable and proficient in using travel booking systems.
• Strong technical aptitude with the ability to troubleshoot and adapt to new technologies.
• Self-motivated with the ability to work independently.
• Reliable, high-speed internet connectivity required.

Requirements

• Coordinate air, hotel, car, and ground transportation bookings for domestic and international travel.
• Build rapport and develop a relationship with business travelers.
• Ensure accurate and timely completion of reservations.
• Execute all responsibilities within company guidelines.
• Stay informed about airline rules, regulations, tariffs, and fare requirements.
• Deliver consultative support and exceptional customer service throughout the booking process.
• Keep clients informed about necessary travel documents and health requirements.
• Proficiently handle ticketing, Phase IVs, and exchanges/changes.
• Expertly manage rerouting and exchange processes.
• Contribute to a safe, inclusive, and accessible work environment.

Benefits

• Paid Time Off: Up to 15 vacation days (increasing to 20 days after 2 years), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognized holidays annually.
• Travel perks/discounts.
• Health & Wellness Programs and Employee Financial Wellness Services.
• Health benefits including medical, dental, vision, gender affirming care, and fertility care.
• Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability.
• Flexible Spending Accounts.
• Employee Assistance Program.
• 401k program with partial match.
• Tuition Reimbursement Program.
• Employee Share Plan with partial company match.
• Global career opportunities in a network of brands and businesses.