[Hiring] Vice President of Customer Success @Valeo Resources

Role Description

Valeo Resources has partnered with a B2B SaaS / CRM technology organization. We are currently seeking candidates for a full-time Vice President of Customer Success to join the team. In this role, you will oversee the full post-sale customer lifecycle, leading implementation, enablement, support, retention, and expansion for mid-market and enterprise customers.

• Own and scale the end-to-end customer success strategy from onboarding through renewal
• Lead Customer Success, Implementation, and Support teams
• Drive adoption, retention, net revenue retention (NRR), and customer satisfaction
• Partner cross-functionally with Sales, Product, and Engineering
• Establish customer health metrics, KPIs, and Salesforce-based reporting
• Serve as executive sponsor for key enterprise accounts

Qualifications

• 8+ years of leadership experience in Customer Success within B2B SaaS
• Strong Salesforce or Salesforce-like CRM platform experience
• Proven success improving retention and driving expansion revenue
• Excellent executive communication and operational leadership skills

Benefits

• Competitive base salary + bonus
• Equity opportunities
• Comprehensive medical, dental, and vision benefits
• PTO and paid holidays

Company Description