[Hiring] Vice President, Customer Onboarding and Professional Services @Bidgely, Inc

Role Description

The Vice President, Customer Onboarding and Professional Services leads Bidgely's global consulting organization — a team of 40+ professionals who bring the UtilityAI™ Platform to life for utilities around the world. This leader owns the full services lifecycle: from contracting and onboarding, through implementation and launch, to the ongoing professional services that help live customers expand their programs and realize more value over time. The role reports to the Chief Operating Officer and serves as a member of Bidgely's senior leadership team.

Core responsibilities span the following areas:

• Organizational Leadership & Talent
  • Lead, develop, and inspire a 40+ person organization spanning delivery, program management, solution architecture, and consulting.
  • Build a strong team and client-centric culture grounded in ownership, technical excellence, collaboration, and a shared commitment to customer outcomes.
  • Design the organizational structure, roles, and career paths that allow the team to scale alongside Bidgely's growth.
  • Attract, hire, and retain top talent, and build a deep bench of next-generation services leaders.
  • Set clear goals, performance expectations, and development plans across the organization, and coach leaders to do the same.
• Services Evolution & Delivery Excellence
  • Set the vision and multi-year strategy for Bidgely's services organization, aligned with company goals, product direction, and the evolving needs of the utility market.
  • Scale and productize delivery through repeatable, packaged implementation offerings, reusable assets, and AI-enabled tooling that accelerate time-to-value for every customer.
  • Own Bidgely's implementation methodology, delivery playbooks, quality standards, and governance framework, evolving them continuously as products and customer needs change.
  • Partner with Product, Engineering, DevOps, Data Science, and Data Engineering so every launch is coordinated, well-governed, and set up for success from day one.
  • Define and track the KPIs that matter — time-to-value, delivery quality, customer satisfaction, utilization, and margin — and use them to drive continuous improvement.
  • Champion AI and automation within the services organization to increase speed, consistency, and scale.
• Financial Management
  • Own the full services P&L, including contracting and revenue forecasting, gross margin, utilization, and cost management.
  • Lead resource and capacity planning to align talent, skills, and staffing with the project pipeline and company growth plans.
  • Partner with Sales and Finance to set standards for services scoping, pricing, statements of work, and change orders.
  • Develop packaged services offerings and pricing models that create value for customers and support profitable growth.
  • Report services performance, forecasts, and investment priorities to the COO and executive leadership.
• Executive Engagement
  • Serve as the executive sponsor for Bidgely's most strategic utility relationships, building trusted, long-term partnerships with customer executives.
  • Act as the senior point of accountability for strategic engagements, keeping Bidgely and customer leadership teams aligned on outcomes.
  • Lead ongoing professional services for live customers — including new modules, program expansions, and optimization — helping customers grow the value they realize from Bidgely.
  • Partner with Sales and Customer Success to identify and shape services-led expansion opportunities.
  • Represent Bidgely's services organization in executive business reviews, strategic pursuits, and industry forums.
• Cross-Functional Partnership
  • Serve as the voice of the customer to Product and R&D, translating delivery insights into roadmap priorities and implementation tooling.
  • Partner closely with Sales, Customer Success, Support, Product, and Engineering to deliver a seamless customer experience from contract through steady state.
  • Collaborate with Sales leadership on deal strategy, solution design, and capacity planning for new and expanding business.
  • Contribute to company-wide strategy as a member of Bidgely's senior leadership team.

Qualifications

• 15+ years of progressive experience in professional services, consulting, or enterprise software delivery, including significant experience leading multi-level organizations of managers and senior leaders.
• Experience at a leading global systems integrator or management consulting firm.
• Proven track record leading the transformation and scaling of a professional services or implementation organization at an enterprise software company.
• Demonstrated ownership of a services P&L, including revenue forecasting, margin, utilization, and resource planning.
• Deep expertise in enterprise software implementation methodologies, delivery governance, and quality frameworks.
• Strong executive presence, with a record of building trusted relationships with C-level customers and internal stakeholders.
• Experience partnering with Product and Engineering to shape roadmap and implementation tooling based on customer insight.
• Exceptional communication and leadership skills, with the ability to set a compelling vision, inspire teams, and drive alignment across functions.
• Bachelor's degree in business, engineering, computer science, or a related field.

Preferred Qualifications

• MBA or equivalent advanced degree.
• Experience in the utility industry, at a utility software company, or at a consulting firm serving utilities.
• Experience serving clients across multiple geographies.
• Experience applying AI and automation to scale services delivery.

Benefits

• Medical, Dental, and Vision insurance from day one.
• HSA, FSA, and DCFSA plans.
• 401(k) plan.
• Flexible paid time off.
• Annual wellness stipend.
• Annual professional development stipend.
• Paid parental leave.
• Mental health and wellness resources for you and your family.

Other Perks

• Employee Discounts: Preferred pricing on entertainment, technology, and insurance products.
• Mentorship: Access to mentorship from experienced industry leaders.
• Flexible Work Arrangements: Remote-friendly scheduling built around how you work best.
• Community Service Days: Paid time to volunteer for causes you care about.

Location

Remote within the US with up to 25% travel.

Salary and Compensation

The base salary ranges from $220,000-$250,000 DOE. This role may also be eligible for a discretionary annual bonus and equity, subject to company policy.

Diversity, Equity, Inclusion and Equal Opportunity

At Bidgely we're on a mission to make a difference and build a workplace where every unique voice is heard and celebrated. Here, we believe that celebrating the unique backgrounds, perspectives and abilities of every employee makes an impact not only for our company internally but also for our clients, customers and community.

We are an equal opportunity employer and believe that the inclusive atmosphere we build together will enable every person to grow, contribute and thrive. Our hiring decisions are based on your skills, talent, and passion – not on your background, gender, race, age, or the quirky way you dance at office parties.

Bidgely is an EVerify employer.