[Hiring] Veterinary Support Associate, CVT @ASPCA

Role Description

The ASPCA Veterinary Support team is seeking a friendly, engaging, reliable, and people-savvy individual who wants to make a difference in the world. The Certified Veterinary Technician will have excellent medical knowledge, customer service, and communication skills. They will effectively and professionally communicate with pet owners and veterinary professionals regarding emergency triage, schedule services, assess and report on animal health and well-being, and keep accurate case records to assist with ASPCA mission-focused work involving at-risk animals, surrender prevention, and anti-cruelty intervention.

• Field approximately 50,000 inbound and outbound calls annually
• Provide veterinary triage, appointment scheduling, program support, and logistics
• Collaborate with social service agencies and veterinary partners

Qualifications

• Excellent interpersonal, written, and oral communication skills
• Strong oral and written Spanish communication skills a plus
• Proficient with computers and comfortable learning new software
• Fast and accurate typing skills
• Understanding of medical terminology and basic animal anatomy
• Ability to track and adapt to frequent changes in protocols and procedures
• Must be able to think critically and interact effectively with clients, veterinary practices, and pet parents
• Must be detail-oriented and able to examine and observe details
• Ability to manage large numbers of inbound and outbound calls in a timely manner
• Excellent active listening skills and the ability to quickly develop rapport with clients
• Exceptional customer service and professional phone voice
• Strong work ethic and self-starter, able to effectively manage multiple priorities
• Ability to de-escalate and maintain a professional demeanor during difficult interactions
• Ability to adapt and meet the varied needs of clients
• Display emotional intelligence and resiliency
• Display care and concern for the safety and well-being of self, animals, and others
• Must work well with or without direct supervision
• Ability to work as part of a hybrid team
• Availability to work any shift

Requirements

• CVT license required (Illinois)
• Veterinary practice or shelter experience preferred
• Customer service, client relations, or social service experience preferred
• English (Required)
• Spanish (Preferred)

Benefits

• Affordable health coverage, including medical, employer-paid dental, and optional vision coverage
• Flexible time off that includes vacation time, paid personal time, sick time, bereavement time, paid parental leave, and 10 company paid holidays
• Competitive financial incentives and retirement savings, including a 401(k) plan with generous employer contributions
• Robust professional development opportunities, including classes, on-the-job training, coaching, and mentorship