[Hiring] Veterinary Patient Care Coordinator @Alliance Animal Health

Role Description

The Patient Care Coordinator (PCC) is a client-focused professional responsible for managing a dedicated book of veterinary practices and supporting their clients through proactive communication, scheduling, and preventive care outreach. In this role, the PCC partners closely with assigned clinics to help drive patient compliance, improve client engagement, and provide operational support.

This position requires a self-directed individual who can independently manage their workflow, prioritize outreach activities, and support multiple practices simultaneously. The PCC serves as a key liaison between veterinary clinics and their clients while ensuring a high level of service and communication.

Qualifications

• Strong ability to work independently and manage multiple priorities
• Excellent written and verbal communication skills
• Comfort working across multiple technology platforms
• Strong organization and attention to detail
• Ability to handle challenging client conversations with professionalism

Requirements

• Experience working in a veterinary clinic or animal health environment (preferred)
• Familiarity with PetDesk or veterinary practice management systems (preferred)
• Prior experience in client service, appointment scheduling, or preventive care coordination (preferred)
• Experience working in a remote environment (preferred)

Benefits

• Competitive compensation dependent on location and experience, with annual bonus potential
• Robust set of medical, non-medical, and retirement benefits
• Exclusive programs like Alliance Educates, Alliance Propel, and Alliance Cares for financial, learning, and wellness opportunities

Company Description

Alliance Animal Health is a fast-growing private equity backed Veterinary Service Organization that operates as a majority owner and business partner to many veterinarian practices across the US. Our goal is to make it easier for our practices at every step by providing world-class business solutions like talent acquisition, marketing, human resources, finance, and operations, so that they can focus their energy on providing incredible care for animals.

We pride ourselves on maintaining a culture of open communication and collaboration to deliver innovative solutions to advance today’s veterinary environment - without disrupting the medical autonomy and what makes each of our hospitals unique.

WE ARE A DRUG-FREE & EQUAL OPPORTUNITY EMPLOYER. Company Policy Forbids Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Marital Status, Sexual Orientation or National Origin.