[Hiring] Veterinary Client Support Representative @Resolv.Global

Role Description

Are you a pet lover with exceptional customer service skills and experience supporting customers over the phone? We are seeking dedicated and professional Veterinary Client Support Representatives to join a growing team supporting veterinary clinics across the United States. In this role, you will assist pet owners and veterinary practices by:

• Handling inbound calls
• Scheduling appointments
• Providing information
• Documenting interactions
• Delivering a compassionate customer experience

This opportunity is ideal for individuals who are comfortable navigating healthcare-style conversations, following detailed procedures, and communicating clearly and confidently with callers in a professional and empathetic manner.

If you thrive in a fast-paced environment, enjoy helping people, and have a genuine love for animals, we would love to hear from you.

Qualifications

• Must currently reside in Mexico
• Previous call center or customer service experience
• Previous remote work experience
• Excellent English communication skills
• Clear pronunciation with minimal accent
• Strong listening and problem-solving skills
• Ability to follow detailed procedures and workflows
• Strong attention to detail
• Professional and empathetic communication style
• Comfortable handling emotional or sensitive customer conversations
• Immediate availability preferred

Requirements

• Windows 11 computer (Mac not accepted)
• Minimum 16 GB RAM
• i5 processor and higher
• Webcam
• USB headset
• Reliable wired high-speed internet connection (Ethernet cable)
• Quiet professional workspace
• Backup power solution strongly preferred
• Ability to complete a technical verification

Applications that do not meet the minimum technical requirements may not be considered.

Benefits

• Remote (Mexico only)
• Independent Contractor
• $5.75 USD per hour
• Paid weekly in arrears
• Full-time opportunity
• Paid training

Application Process

To ensure fairness and consistency, all applicants must complete every stage of the hiring process. Applicants selected to move forward will complete:

• Application Form
• Prescreen Questionnaire
• Video Interview
• Live interview
• Final Interview

Please note: This is an English-speaking role that requires strong written and verbal English communication skills. All resumes must be submitted in English to be considered for this position.

Preferred Qualifications

• Healthcare customer service experience
• Veterinary industry experience
• Medical office experience
• Appointment scheduling experience
• CRM experience
• Ticketing system experience
• Pet ownership or a strong passion for animals