[Hiring] VEN Centers Outreach Specialist / Phlebotomist @Arizona Liver Health

Role Description

VEN Centers, Powered by Arizona Liver Health (ALH), is a medical practice leading the charge in combatting the elimination of viral hepatitis in Arizona. This role will be pivotal in removing patient obstacles to treatment options and will require hands-on outreach efforts to ensure that patients are provided the care they need.

• Research and coordinate with local health departments, community groups, medical facilities, and treatment centers for community outreach and collaboration with services offered for Viral Hepatitis and STIs.
• Conduct outreach to Viral Hepatitis high-risk communities.
• Provide individualized education and risk reduction plans to people at risk of drug-related harm, overdose, and other health disparities.
• Complete patient testing for Viral Hepatitis and other STIs.
• Conduct psychosocial assessments to identify non-medical needs (i.e., social, emotional or economic factors) which may interfere with treatment course.
• Provide support to HCV/STI positive persons who are interested in starting treatment and those already in treatment.
• Identify and re-engage patients who have fallen out of care.
• Utilize the electronic medical record and reporting systems for surveillance and tracking of patient results and treatment adherence.
• Maintain appropriate documentation regarding psychosocial assessments and treatment rendered following utilization review standards issued by healthcare regulatory agencies.
• Maintain regular contact with patients and document as needed; phone calls and conferences; maintain accurate record-keeping, client tracking, data collection, and monthly reports.
• Adhere to HIPAA statutes and confidentiality of the client and policies of the lead agency.
• Remain current with HIV/HCV/STI trends, developments, as well as state-of-the-art prevention efforts.
• Perform additional duties as assigned.
• Identify patients who test positive for Hepatitis in collaboration with community resources.
• Arrange and provide group education for Viral Hepatitis/STIs in collaboration with community partners.

Qualifications

• Proficient in use of Microsoft applications such as Outlook, Word, Excel, PowerPoint, and OneDrive as well as practice’s EMR system (eCW).
• Excellent verbal and written communication skills.
• Demonstrated ability to work independently and efficiently in a remote work environment, managing time and priorities effectively.
• Ability to provide patient care and outreach with minimal supervision.
• Proficiency in using remote communication tools, such as video conferencing, e-mail, instant messaging, and project management platforms.
• Demonstrates awareness of quality-of-care metrics and regularly meets them.
• Strong interpersonal skills and ability to maintain good working relationships with peers, coworkers, and patients.
• Must be open to working with people from diverse backgrounds, cultures, and lifestyles in a non-judgmental manner.
• Flexibility to adapt to changing work environments and schedules, including occasional evening or weekend activities.
• Knowledge of the principles of public health practice including prevention and transmission of HIV, Hepatitis C (HCV), other Sexually Transmitted Infections (STIs), and harm reduction for People Who Inject Drugs (PWID).
• Phlebotomy experience.
• Bilingual (Spanish-speaking) highly preferred.
• Ability to problem solve with systems and processes.

Requirements

• Bachelor's degree in a relevant field such as public health, community health, nursing, social work, or a related discipline.
• Significant experience and training in the field of infectious disease, substance treatment, human services and/or related field preferred.

Benefits

• Health, Dental, Vision (with HSA plans and employer contribution).
• 3 weeks PTO.
• 5 days Sick Time.
• 7 Company Holidays + 2 Company Half-Days.
• 401K with (6%) company match.
• Short & Long Term Disability.
• Continuing Education Assistance.
• Shared company vehicles for required travel.
• 75% travel will be required with use of company vehicle or personal vehicle mileage reimbursement.