[Hiring] Vehicle Technical Assistance Agent @DXC Technology

Role Description

A Vehicle Technical Assistance Agent provides expert support to dealer automotive technicians by diagnosing complex technical issues and offering solutions related to vehicle performance and repairs. This role combines in-depth automotive knowledge with exceptional customer service skills to ensure efficient problem resolution and high customer satisfaction to domestic automotive dealers.

• Technical Support: Assist customers and technicians in diagnosing and resolving vehicle technical issues via phone, email, or chat.
• Problem Resolution: Analyze reported problems, identify root causes, and provide clear, actionable solutions.
• Documentation: Maintain accurate records of customer interactions, technical issues, and resolutions using the company's CRM system.
• Collaboration: Work closely with engineering and product teams to relay customer feedback and contribute to product improvements.
• Training: Stay updated on the latest vehicle technologies and repair techniques through continuous learning and training.
• Quality Assurance: Ensure that all provided solutions meet company standards and contribute to overall customer satisfaction.

Qualifications

• Education: 2-4 year Automotive Technology program (certificate or degree) preferred, or equivalent job experience.
• Certifications: State or ASE Certified.
• Experience: Minimum 2 years of hands-on experience as an Automotive Technician (dealership preferred, but independent repair facilities are acceptable). Previous experience in customer service, or related fields is also preferred, but not required.
• Technical Skills: Expert understanding of vehicle systems, diagnostics, and repair processes. Extensive experience with electric vehicle, infotainment, and hybrid technologies are a plus.
• Communication Skills: Excellent verbal and written communication abilities, with a focus on clear and empathetic customer interactions.
• Problem-Solving: Ability to think critically and provide effective solutions under pressure.
• Computer Skills: Proficiency in CRM software, Microsoft Office Suite, and/or other relevant applications.
• Customer Service Orientation: Commitment to delivering exceptional service and maintaining positive customer relationships.

Benefits

• Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success.
• Supportive team environment that fosters learning, diversity, and inclusion.
• Commitment to strong ethics and corporate citizenship.
• Flexible work model prioritizing in-person collaboration while supporting wellbeing and individual work styles.
• Inclusive environment where everyone can thrive.

Company Description

At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace.

Our DXC account teams advise, create, orchestrate and drive value for customers by bringing the best of DXC to our customers. Customers ask us to help them solve their most critical technology needs and we proactively share relevant ideas, insights and experience to create a plan for addressing those needs.