[Hiring] Vacation Specialist @Westgate Resorts

Role Description

Join Westgate Resorts, Where Exceptional Service Meets Incredible Career Growth!

Westgate Resorts is hiring Vacation Specialists to join our fast‑paced VOA Customer Service team. This role offers paid training, performance incentives, and long‑term career growth with one of the nation’s largest hospitality companies.

As a Vacation Specialist, you’ll be the first point of contact for Vacation Traveler Package owners. You’ll assist with reservations, upgrades, travel protection, and account resolution while delivering a positive, professional guest experience on every interaction.

This role is ideal for candidates with customer service, hospitality, call center, or sales experience who thrive in a metrics‑driven environment and enjoy helping guests plan memorable vacations.

What You’ll Do

• Handle mostly outbound and some inbound calls with Vacation Traveler Package owners
• Assist guests with booking reservations, upgrades, and travel protection
• Address delinquent balances while following Fair Debt Collection Practices Act (FDCPA) standards
• Work with trial owners to ensure satisfaction and reduce cancellations
• Meet or exceed daily performance metrics and quality standards
• Accurately document interactions using multiple internal systems
• Collaborate with team members and assist with additional duties as needed

Qualifications

• High school diploma or GED required
• 6 months–1 year of customer service experience required
• Call center, hospitality, sales, or timeshare experience is a plus
• Strong communication, listening, and problem‑solving skills
• Ability to multitask in a fast‑paced, performance‑driven environment
• Comfortable handling objections and sensitive conversations professionally
• Bilingual English/Spanish is a plus (additional pay available)
• Portuguese language skills are also a plus
• Must pass a background check and drug screening

Requirements

• Next Class Starts: June 18
• Earn $16.00/Hour During Training
• Training Duration: 5 Weeks Total (3 Weeks Classroom Training + 2 Weeks Nesting)
• Training Schedule: Monday–Friday, 9:00 AM – 5:30 PM
• Location: Onsite in Ocoee, FL
• Work Schedule After Training: Monday - Friday: 11:30 AM – 8:00 PM (Fully remote)
• Shift differentials apply, including 10% evening and $0.50 language differential

Benefits

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact